- BA or BS with at least 5 to 7 years of business experience, preferably in marketing, advertising or agency environments OR master's degree
- Exceptional communications skills, both written and verbal
- Outstanding interpersonal skills: ability to motivate teams, resolve conflicts and adjust communication style depending on the audience
- A healthy right/left brain balance, understanding and appreciating both the analytical and creative
- Strong critical thinking and problem-solving skills
- Ability to multi-task in a fast-paced environment, managing multiple clients and projects simultaneously
- Strong project management and time management skills
- Solid working knowledge of advertising production: print, direct mail, digital and video, so that strong solutions and accurate timelines can be developed
- Manage the day-to-day relationship between the agency and client with responsiveness and professionalism.
- Manage the day-to-day progress of client projects within the agency, ensuring the work is on schedule, on budget and in support of the overall client strategy. Maintain status reports as needed. Proactively address the risk of budget overages and resolve conflicts if they arise.
- Facilitate project execution, coordinating and collaborating with creative directors, freelance talent, and production teams.
- Work with agency leadership and operations to forecast upcoming workloads, identifying bulges and slower periods and tracking hours to forecasted budgets. Understand how capacity and billable hours impact the profitability of the agency.
- Assist in the development of client-facing media and creative presentations, building strong cases and compelling arguments using data, research, creativity, and industry trends. Collaboratively present information to clients.
- Generate project briefs to ensure all stakeholders understand project requirements, goals, budgets, and schedules. Facilitate internal kickoff and meetings to ensure agency partners have the information they need to be successful.
- Coordinate the scheduling and agenda setting for all pre- and post-production of photography and videography shoots. This includes assisting the creative team in talent selection and negotiation, location scouting, script approvals, call sheets and production budget management.
- Collaboratively solve problems and resolve conflicts with internal teams, vendors, and clients.