Account Manager

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).

ECI Software Solutions is seeking an Aftermarket Sales Executive/(ERP)
Account Manager to join our e-Automate Team

**Are you driven by an overwhelming desire to not only meet, but crush, quotas, and goals???

**Are you passionate about helping existing clients succeed by strategically recommending, and selling, additional software module add-ons to enhance their business???

**Are you blessed with an innate ability to strengthen relationships, inspire trust, and deliver incomparable value to clients???

****If you answered "YES" to the above, then we should talk!!!****

Just like our business solutions allow our customers the freedom to address the challenges and opportunities that present themselves, so do we treat our employees. We don't micro-manage; we hire the best, to be the best. We are passionate, supportive, and flexible. We work hard, and we play hard. We give you a goal and expect you to meet it and then exceed it. We'll help you get there in any way we can. Because your job matters. You matter.

This is a remote position.

Summary of Position

The Aftermarket Sales Executive/Account Manager role is critical to the success of ECI e-Automate by forging strong, deep, and lasting business partnerships with our customers. A successful Account Manager (AM) has the skills and motivation to identify the key stakeholders, influencers, and decision makers within a customer organization, and create mutually beneficial relationships with them, while appropriately selling them the right product modules to further aid in their success.
An ECI e-Automate Account Manager wants to interact with multiple levels and roles within an organization, including, and especially, the Business Owner. An Account Manager will succeed only by engaging in business discussions with customers to understand their future business plans and the opportunities and challenges they face - and then discussing how ECI e-Automate products and services will help them succeed.

Essential Duties & Responsibilities

• Hit your numbers, build awesome relationships, and have fun succeeding with your team
• Build and maintain strong, long lasting customer relationships within an assigned territory of existing customer accounts in our installed base
• Position, quote and sell the value of our solutions to our installed base of customers
• Meet or exceed license and services quotas on a monthly and yearly basis
• Meet or exceed outbound touch call quotas on a monthly and yearly basis
• Customer site visits - Typically 1 outing per quarter which may include travel
• Mitigate churn risk with effective dispute resolution and by collaborating with Support and Professional Services departments
• Ensure customers recognize and receive value from their maintenance contract
• Identify potential product migration candidates and collaborate with Professional Services to orchestrate those migrations

Core Competencies (Skills)

• A highly developed ability to influence others (positively & ethically)
• A strong competitor, who also embraces the importance of teamwork and a collaborative culture
• Hard-working, fun-loving human being who has a great sense of humor and connects easily with others
• Software/ERP experience
• Manufacturing industry knowledge
• Account management experience
• Desire, drive and ability to meet and exceed sales quotas
• Strong customer service skills
• Strong verbal and written communication skills
• Excellent time management skills
• Results-oriented and coachable
• Ability to identify/define and solve needs/problems, aptitude interacting with multiple levels of customer resources

#LI-REMOTE