Access Specialist - Prototypes- Pomona Behavioral Health Dmc/Dmh

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job OverviewThis is a union position.
Women age 18 and above with severe substance use disorders are able to enter residential treatment with their children under the age of 10 ½. In addition to treatment of severe substance use disorder, the residential program is able to serve the following specialty populations: pregnant and postpartum women, women with histories of trauma and/or domestic violence, women with co-occurring mental health disorders, women with history of traumatic brain injury, women with open DCFS cases, and women with criminal justice involvement.
The ACCESS Specialist is a registered substance use disorder professional who maintains registration from an approved/accredited California agency. The ACCESS Specialist facilitates referrals and access to treatment for the community. The ACCESS Specialist offers screening, referrals, and follow-up services to clients to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community. The ACCESS Specialist works in collaboration with other members of the multidisciplinary team to ensure efficient and timely access to services for clients across sites in accordance with HealthRIGHT 360's philosophy, goals, policies, mission and vision. Services are mainly provided via telephone, but may include services in: outpatient office or residential treatment.
Key Responsibilities

• Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
• Collaborate with community agencies to ensure access to treatment.
• Complete brief screenings to ensure candidate is referred to appropriate care.
• Verify insurance and other eligibility for all prospective clients.
• Track and document pre- admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
• Manage waitlists across multiple programs.
• Maintain program trackers by inputting all internal and external referrals, verifying and tracking eligibility, and scheduling appointments.
• Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
• Complete and monitor daily call and access logs per funder requirements.
• Provide live coverage of phone lines during business hours to provide appointments and referrals.
• Maintains frequent communication with the treatment team and engages in regular consults.

Education and Knowledge, Skills and AbilitiesEducation Requirements:

• High School diploma or equivalent.
• Registered as an Alcohol and Drug Counselor with an approved state agency and have completed a minimum of 90 in class hours toward certification.

Experience:

• Preferably a minimum of two years' experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Experience working with clients experiencing acute withdrawal from substances.
• Knowledge of and experience with providing trauma informed services and managing crisis.
• Experience delivering evidence-based practices.

Background Clearance Required:

• CDCR fingerprint clearance -Must not be on parole or probation for a minimum of two years.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
We will consider for employment qualified applicants with arrest and conviction records.