Address
Form of work
SalaryDepartment: eCommerce
Summary: The Customer Support Representative is responsible for providing quality and timely customer service to both Spec’s employees and its customers. This will include answering questions via phone or email and resolving issues via a ticketing system.
Responsibilities:
Respond to Spec’s customer inquiries via phone and email
Respond to Spec’s employees' inquiries via phone and email
Resolve issues in a timely and efficient manner utilizing ticketing system
Provide technical support for third party delivery platform inquiries
Build relationships with customers and provide them with a positive experience
Stay up to date on Spec’s product offerings
Follow Spec's policies and procedures
Qualifications:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Ability to handle customer complaints in a professional and courteous manner
Benefits:
Competitive pay and benefits package
Opportunity to grow with a great team
Chance to learn and grow in your career
If you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.
The eCommerce Customer Support Representative is responsible for providing quality and timely customer service to both Spec’s employees and its customers. This will include answering questions via phone and email and resolving issues via a ticketing system.
Responsibilities:
Respond to Spec’s customer inquiries via phone and email
Respond to Spec’s employees' inquiries via phone and email
Resolve issues in a timely and efficient manner utilizing ticketing system
Provide technical support for third party delivery platform inquiries
Assist accounting in order reconciliation using internal and external platforms
Build relationships with customers and provide them with a positive experience
Stay up to date on Spec’s product offerings
Follow Spec's policies and procedures
Qualifications:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Ability to handle customer complaints in a professional and courteous manner
Benefits:
Competitive pay and benefits package
Opportunity to grow with a great team
Chance to learn and grow in your career
If you are a customer-oriented person with strong communication and problem-solving skills, we encourage you to apply for this position. We are looking for someone who is passionate about providing excellent customer service and who is willing to go the extra mile to make our customers happy.
