Youth Services Coach

This position is full-time and the general range is $22-$25 per hour including full benefits (below):

Goodwill has partnered with EmployIndy to provide services to Out-of-School Youth (ages 16-24) through YES Indy, known internally as Goodwill Ignite. YES Indy’s mission statement is, “You establish a vision for your life. YES Indy helps you achieve it. We offer free education and job training, supporting you every step of the way to reach your goals.” Goodwill Ignite offers 14 program elements such as, connecting participants to secondary education opportunities, certifications, paid work experiences, and supportive services offered to the participants via a Goodwill Ignite Coach. The Coach enrolls participants, documents goals and objectives, communicates at a minimum of monthly with each participant and tracks education and employment outcomes. The Coach networks within Goodwill’s programs and services to promote and gain referrals into Goodwill Ignite.

Example Duties and Activities

• Ensures out-of-school youth program eligibility for each participant, requesting additional documentation as needed. Assesses participants to determine nature and degree of services according to the 14 Program Elements and either provides services or refers them to appropriate programs.
• Coaches participants to act on and achieve their long-term educational and employment goals. Conducts one-on-one follow-ups with participants to continually monitor efforts and measure progress. Makes recommendations to provide guidance and counseling.
• Organizes and presents job readiness preparation either one-on-one or in small groups. Stays abreast of current labor market data to provide students information on employment opportunities.
• Initiates, builds, and maintains networks with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants.
• Creates and manages participant database and files. Generates status reports and makes adjustments as needed. Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
• Participates in the evaluation and continuous improvement of Goodwill Ignite.

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Industry Expertise - Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.
• Established Contacts - Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
• Technical Knowledge - Has working knowledge of G Suite, MS Office, and Indiana Career Connect (ICC). Prior Efforts to Outcomes (ETO) knowledge is an additional plus.
• Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Self- and Team-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues. Models concepts of motivational interviewing, coaching, and reflective practice.
• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

Preferred Competencies

• Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.
• Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.

Other Requirements

• Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.
• Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Life, dental and vision insurance
• Parenting and sabbatical leaves
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement options with generous company % match
• Daily pay options available
• Free mental health support with up to 15 free sessions for you and any family members
• Free nurse health coaching services on-site

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• working with students or youth: 1 year (Required)

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Work Location: In person