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Form of workPOSITION SUMMARY: The Wrap Around Services Coordinator works with a caseload of participants to assess and provide social service support to successfully complete the Pre-Apprenticeship Program to secure and retain employment. The Coordinator provides appropriate services to meet the needs of individual participants that will include identifying resources for travel, tutoring, and addressing and resolving barriers that participants encounter.
ESSENTIAL DUTIES:
Assesses needs of the participants at program start up and creates a plan for needs throughout the program.
Engages participants in interviews to assess needs and determine need for additional services and referrals
Coordinates internal and external services being provided to participant; identifies and arranges resources
Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
Supports and teaches as necessary various job readiness workshops to individuals and groups, including computer skills, communication, critical thinking, self-awareness, conflict mediation, financial literacy, job search and application techniques, resume and cover letter development, interview skills, etc.
Maintains participants' records by inputting case notes, assessments, and events daily in online data system
Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to participant, and identifying program influences. Prepares participants' completion strategy by reviewing goals and individualized plans, and providing resources
Develops partnerships with resources that will strengthen supports for participants and holds partners accountable as needed
Coordinator is expected to work at high level of team engagement
QUALIFICATIONS:
High School or GED and at least 2 years' experience supporting and working with clients to provide services in a social service setting.
Associate degree in Social Service, or case management preferred.
At least 2 years' experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clientele
Experience developing and retaining relationships with other service providers
High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
Crisis intervention training or knowledge is preferred
Ability and commitment to maintain high level of confidentiality
Ability to understand and follow safety/security practices and work in high pressure situations
CORE COMPETENCIES:
Excellent interpersonal skills (verbal, written)
Highly organized and detail oriented.
Learns technology quickly and can translate easily into lay terms and implementation.
Ability to engage in many projects at once.
Understanding of technology systems.
Detail-oriented and knows how to check own work for errors.
Ability to juggle multiple tasks, set priorities and follow-through on daily tasks in a timely fashion.
Ability to handle confidential information professionally and appropriately.
Fast, accurate analysis and reporting.
Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement.
OTHER REQUIRED ABILITIES:
1. Ability to work effectively with peers, individual participants, and groups.
2. Desire to learn new skills.
3. Knowledge of community and social service agencies.
4. Ability to maintain accurate records and necessary paperwork.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisor of any invisible disability or medical restriction that limit physical capability.
WORK ENVIRONMENT: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. There may be occasions that call for an employee to carry out duties at other agency offices.
MIMIMUM QUALIFICATIONS: Coordinator must meet the following qualifications:
Associates degree in a Human Services field (ie: Sociology, Urban Studies, Social Work) or two years of equivalent experience.
Candidate must have their own vehicle, valid driver's license, vehicle insurance and good driving record; and feel comfortable engaging in community-based services
Passing background check is required prior to being hired.
Qualifications
