Women's Services Case Manager

Description:

Position Summary:

The Catherine McAuley Center Staff provide a safe, welcoming, environment to help individuals become engaged and take an active role in building a better future through innovative services. The Women’s Services Case Manager provides individual case management in a female responsive environment to women residing in transitional & supportive housing and participants in other support services while developing and maintaining community connections with other services providers and community initiatives. This is a full-time salaried position with an option to work from home on a limited basis and requires supervisor approval.

Accountability:

The Women's Services Case Manager is accountable to the Director of Women’s Services.

Responsibilities:

Case Management

• Serve as the Case Manager for Housing residents and facilitate weekly/biweekly individual case management meetings with residents and clients.
• Work effectively with residents to identify individual goals and assist residents with obtaining goals.
• Assess resident’s needs and capacity to access community resources and provide appropriately scaled support to community resources.
• Complete necessary documentation and maintain client files.
• Implement crisis management skills as needed to address client’s emergency needs.
• Address interpersonal conflicts and issues individually and within a group to effectively resolve conflicts in order to maintain a safe, respectful living environment.
• Perform duties as part of the On-Call rotation.
• Assist with interviewing, admitting, assessing, and transition planning and implementation.
• Provide transportation support to clients as needed.
• Access community partners and/or utilize curriculum to meet resident’s needs.
• Assist residents to transfer information from group setting to individual setting.
• Promote empowerment by supporting resident-led initiatives and volunteer projects. [LIST DESCRIPTION OF RESPONSIBILITIES]

Public Relations

• Provide information to potential residents, volunteers, and community members about the services that Catherine McAuley Center offers.
• Collaborate with other service providers in specified initiatives (Veteran’s Stand Down, Point in Time, etc.).
• Assist with CMC fundraising and promotional activities as needed.

General Agency Duties

• Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
• Present a positive image of the Center and its programs.
• Provide direction, guidance and support to volunteers and interns as relevant to role, foster relationships with, and show appreciation for volunteers with whom you are in direct contact.
• Contribute to the CMC newsletter, board/committee reports and other public information activities as needed.
• Assist with CMC fundraising efforts and serve on event committees as needed.
• Maintain clean and organized facilities including the storage and archives.
• Assist with the shared staff responsibilities for security of the clients/volunteers and building.
• Perform other duties as requested/assigned.

Requirements:

Qualifications:

• BA degree in social work or human service related field and two years of experience.
• Experience working with the female population, the homeless, and/or those experiencing co-occurring disorders.
• Valid driver’s license and proof of insurance required.
• Demonstrate empathy regarding woman’s individual history and experiences.
• Understanding of mental health diagnoses, addiction, substance abuse trends and dual diagnosis and apply relevant and appropriate interventions.
• Understanding of short and long term impact of trauma and its connection with resiliency in women’s lives.
• Flexibility and ability to handle stress in new or undefined situations to meet client and agency needs.
• Strong organizational skills with ability to prioritize projects and tasks.
• Ability to maintain confidentiality concerning volunteers, clients, students, staff and agency business.
• Excellent written and verbal/oral communication skills.
• Strong interpersonal skills and ability to work effectively with others as part of a team and in collaboration with community providers.
• Knowledge of community resources and ability to connect women to appropriate services to meet their needs.
• Ability to work with minimal supervision, take initiative, and manage multiples projects with changing priorities through strong organizational skills.
• Computer skills, including experience with Microsoft Office Suite and databases, and/or ability to learn new software and systems.
• Commitment to the CMC mission and the values of the Sisters of Mercy.

Physical Work Requirements

• While performing the duties of the job, the employee is regularly required to talk and hear.
• The employee is regularly required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements
• The employee occasionally lifts and/or moves up to 40 lbs.
• The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.