Wellness Clerk

POSITION SUMMARY

The Wellness Clerk creates an exceptional shopping experience for Co-op customers by upholding the cooperative principles through exceptional customer service. This position works prepping and merchandising wellness and bulk products as well as maintaining cleanliness in these areas. Most importantly, the Wellness Clerk will make all of our customers feel welcomed by acknowledging and greeting each customer and providing genuine, helpful, and respectful customer service based on the ethical values of cooperatives.

DEPARTMENT Wellness

FLSA STATUS Non-exempt

REPORTS TO Wellness Manager

UNION STATUS Teamsters Local 150

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Upholds all Co-op policies, procedures and expectations.
2. Customer Experience
   • Exceed our customers expectations for service and provide a welcoming environment for people of all diverse backgrounds in accordance with the Co-ops customer service standards.
   • Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
   • Help customers make product selections by answering questions and providing information about ingredients in all wellness items.
   • Maintain a calm and friendly demeanor with all customers and in all situations.
   • Ensure that product displays are maintained, full, clean, and attractive at all times.
3. Department Operations
   • Provide customers with accurate health and nutritional information without prescribing specific products or therapies.
   • Order, receive, and stock wellness products and supplies following proper guidelines for merchandising, rotation, and pricing.
   • Accept, order, receive, stock, and retrieve special orders.
   • Maintain inventory of products and supplies.
   • Request credit from vendors and arrange returns and credits with vendors as requested.
   • Conduct price changes and signage orders following department procedures.
   • Maintain a working knowledge of all items, ingredients, vendors, and products in all Wellness Department areas.
   • Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
   • Follow department procedures for processing known loss, invoices, special orders, and transfers.
   • Rotate all product using first in, first out.
4. Clerk Duties
   • Adhere to scheduled shifts and be ready for work when shift begins.
   • Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves.
   • Maintain accurate and attractive signage within the department.
   • Keep the department orderly and clean.
5. Other Duties
   • Assist in inventory counts, storewide cleaning, and other projects as needed.
   • Attend meetings and events as requested.
   • Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
   • Demonstrate support for the cooperative values and principles daily.
   • Perform other duties and work in other departments as assigned.
   • Know and uphold the Employee Handbook consistently.

Qualifications

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Language Ability
   • Read and comprehend simple instructions, short correspondence and memos.
   • Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
   • Effectively present information in one-to-one and small group situations to employees and customers.
2. Math Ability
   • Add and subtract two digit numbers and to multiply and divide with 10s and 100s mentally.
   • Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
3. Reasoning Ability
   • Apply common sense understanding to carry out detailed written or oral instructions.
   • Deal with problems involving a few concrete variables in standardized situations.
4. Computer Skills
   • Use Email, website and time clock software proficiently.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Customer Service
   • Manages difficult or emotional customer situations.
   • Communicate respectfully at all times.
   • Responds promptly to customer needs.
   • Responds to requests for service and assistance.
2. Attendance and Punctuality
   • Consistently report to work and arrive on time.
   • Ensure work responsibilities are covered when absent.
   • Arrive at meetings and appointments on time.
3. Dependability
   • Respond to management direction.
   • Commit to meeting department goals and expectations.
   • Complete tasks on time.
4. Quality
   • Demonstrate accuracy and thoroughness.
   • Look for ways to improve and promote quality.
   • Apply feedback to improve performance.
   • Monitor own work to ensure quality.
5. Quantity
   • Work quickly and accurately with a sense of urgency.
   • Meet productivity standards.
   • Strive to increase productivity.
6. Safety and Security
   • Use equipment and materials properly.
   • Protect the safety of self, co-workers, and Co-op patrons at all times.
   • Report any potentially harmful equipment or situations to supervisor without delay.
   • Report safety-related accidents and incidents to a manager immediately.
   • Operate equipment properly and in a safe manner that will not lead to injury of self or others.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
   • Stand on concrete floors for extended periods of time.
   • Use hands to grasp, handle, and feel.
   • Reach with hands and arms.
   • Walk, climb, balance, and stoop.
   • Lift and move up to 30 pounds.
   • Talk and hear.
2. Occasional Physical Demands
   • Lift and move up to 50 pounds.
3. Specific Vision Ability
   • Close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Exposure
   • Hand washing and wearing disposable gloves.
   • Work with various cleaning products including bleach.
2. Occasional Exposure
   • Fumes or airborne particles.
   • Outdoor weather conditions.
   • Wet or humid conditions (non-weather).
   • Extreme cold (non-weather).
3. The noise level in the environment is usually moderate