Welcome Desk Supervisor (Ymca)

POSITION SUMMARY:

Under the general direction and supervision of the Associate Membership Director of the Meadowlands YMCA, the Front Desk Supervisor is responsible for having the most up to date information on all programs, wellness classes, schedules, and general information for the YMCA. This person will be able to actively teach and relay all information to welcome center associates as well as training them in best practices. With this position this person will be able to maintain strong professional relationships with members to provide them with the best customer service possible.

QUALIFICATIONS:

• High school graduate or equivalent preferred.
• CPR, First Aid, AED certifications; Blood borne Pathogens and Child Abuse Prevention training within 30 days of hire date.
• 2 years of quality customer service experience preferred.
• Must be Flexible to work Mornings, Nights, and Weekends.
• Outgoing, Friendly, and Engaging.

ESSENTIAL FUNCTIONS:

• Practices the “Relationship Building” principles outlined in the Policy and Procedures Manual.
• Perform all necessary membership and program registration including online registrations.
• Responsible for submitting 3rd party insurance membership information.
• Efficiently manages the scheduling for the front desk.
• Willing to complete all aspects of the hiring process from initial contact to assuring accurate completion of the hiring paperwork.
• Answers the telephone and provides accurate information in a professional manner.
• Maintain a clean and friendly environment with relationship building as priority.
• Able to follow all Meadowlands YMCA policies and procedures as well as enforcing them with Welcome Desk associates.
• Participates in membership tours, membership sales and follow up to prospective members.
• Maintains a positive and professional image.
• Communicates with membership staff on all changes that occur in the building.
• Ensures that the cash drawer is being recorded accurately.
• Participates in all special events, such as open houses.
• Coordinates and schedules all front desk staff.
• Communicates directly with members and the community to build strong, positive, and lasting professional relationships.
• Consults and communicates with the Associate Membership Director or the Membership Director on all matters of importance.
• Participate in workshops, seminars and conferences that will enhance professional growth.
• Assist with all promotional activities throughout the year.
• Assist with the Annual Support Campaign
• Works well independently and shows initiative.
• Able to manage challenging customer service issues in the absence of the department director.
• Willing to shift schedules to meet the needs of the department.
• Able to actively communicate with YMCA directors on matters that require their attention.
• Delegating basic duties to staff to engage them and have them become better employees.

· Actively participate and support the Annual Giving Campaign.

· All other miscellaneous duties and projects as assigned by supervisor.

SUPERVISOR: Membership Director

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person