Front Desk Supervisor

The Front Desk Supervisor is responsible for the Front Desk operations, staff, and guests. This position works closely with the General Manager achieve desired revenue, exceed guest satisfaction, and maintain a high level of service. As the Front Desk Supervisor, you should have a strong knowledge of the brand you represent, the hotel, and the management company.

PRIMARY OBJECTIVE:

• To exemplify Hotel policies and procedures.
• To uphold the highest level of guest satisfaction through leading by example
• To maintain a high employee morale.

Requirements:

• 1 year of recent experience in a hotel management role with strong guest service background
• IHG or Opera experience is required.
• Proven track record of achieving excellent customer service.
• Will work desk shifts.
• Assertive, driven, and result-oriented
• Ability to motivate and instill positive change
• A well organized, highly motivated individual with a take charge attitude and excellent communication skills and great attention to detail is vital to this position.
• Must set an example for all employees at all times relating to guest service and professionalism.
• Excellent communicator, well organized, and detail oriented.
• Flexible hours required.
• Basic computer skills with knowledge in Windows, including MS Word, Excel and Outlook.
• Must be able to work independently as well as follow given instructions.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Mount Holly, NJ 08060: Relocate before starting work (Required)

Work Location: In person