Welcome Center Coordinator

Purpose & Vision:

To provide a favorable first impression and customer service experience by

representing Living Hope to visitors, Good Beginnings staff and families, phone

callers, service technicians, and delivery personnel. To provide general office

support with a variety of clerical activities and related tasks.

Key Responsibilities at Living Hope:

● Manage “New Guest Follow Up” from start to finish

○ Prepare welcome letters and follow up correspondence based on

processes

○ Follow up phone calls

○ Next Step invitations

● Become proficient with membership database entry and reporting

● Maintain & assist staff with Church Management Software database

● Function out of the Welcome Center desk work area

● Provide primary telephone call center responsibilities for Living Hope

● Coordinate all facility rentals

● Support staff & Groups in use of facility

● Office supplies inventory and ordering

● Maintain building opening and closing procedures (ie.kitchen, front desk)

● Maintain continual awareness of groups. Coordinate the Welcome Center

volunteers and guests for Sunday mornings.

● Direct Care needs to Pastor of Care

Qualifications:

● Spiritual Maturity

● Minimum of two years’ experience as an Administrative Assistant or

equivalent

● Strong computer skills are imperative (Excel, Google Docs, etc.)

● Proficient in the use of office copier/printer

● Excellent communication skills

● Command of English composition and punctuation

● Strong organizational skills and attention to detail

● Intuitive, problem solver

● Supports Living Hope’s Mission & Vision

● Supports Living Hope’s Core Values

Personal/Spiritual: As we seek to effectively serve others it is essential all

members of our paid staff shall have a personal relationship with Jesus Christ

and seek to faithfully follow Him in their personal and professional lives. It is also

imperative that staff members actively seek to build positive and Godly working

relationships with staff and volunteers that are then conducive to effective

service to God.

Work schedule: This is a full time position with work hours on Sunday and two

days off a week. This position does involve periodic work in the evenings.. The

scheduling of work hours may be re-adjusted according to the needs of the

ministry.

Accountability: This role reports directly to the Campus Pastor. An annual

evaluation will take place based on this Position Description.

Benefits:

● Competitive medical and dental coverage

● Retirement plan and employer contribution

● Generous and immediate paid time-off

*Please provide a brief cover letter and resume to Leah@livinghopepa.org

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Weekly day range:

• Weekends as needed

Work Location: In person