Website Fulfillment Manager

Roger’s Enterprises, Inc. is a growing fine jewelry chain with over 70 stores throughout the extended Midwest. Founded in 1910, this family owned company operates under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. Our reputation has been built with three guiding principles: fairness, honesty and integrity. We are seeking individuals with the desire to succeed and to share in the rewards of being part of our winning team!

Responsible for managing and overseeing all aspects of fulfillment for the website. This is an opportunity to help improve the processes in the fulfillment department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee all aspects of the fulfillment department to ensure orders are being processed and shipped to meet deadlines
• Manage day to day fulfillment department operations including:
  • Placing orders
  • Vendor/store follow up
  • EDI tracking, onboarding vendors, communication
  • Receiving invoices
  • Sub-inventory transfers
  • Picking/Packing
  • Shipping
• Maintain and organize website physical inventory
  • Re-rings, returns, refunds, etc
  • Logging Amazon Pay and Klarna transactions
  • Apple Pay refunds thru Braintree
  • All Google and Amazon Pay refunds thru respective platforms
  • Inventory tallies
• Create skus when necessary
• Responsible for reviewing potential fraudulent ecommerce orders and reporting to Sales Manager for vetting
• Assist Ecommerce Manager with miscellaneous tasks
• Responsible for documenting, administrating, and maintaining policies, procedures and quality standards including web standard policies and procedures
• Updating all current training for new website
• Develop and retain an internal staff
• Research ways to improve and make processes more efficient

SUPERVISORY RESPONSIBILITIES

• Responsible for the management of the Website Fulfillment team

QUALIFICATIONS

• Detail oriented
• Strong organizational skills
• Guest-first mentality

EDUCATION and/or EXPERIENCE

• Excellent problem solving skills with the ability to communicate easily
• Ability to be proactive

TECHNICAL SKILLS

• Proficient in Microsoft Office Suite, including Microsoft Excel
• Experience in Oracle ERP preferred

OTHER SKILLS

Flexibility and adaptability to ever-changing issues is key to this position along with interpersonal skills

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Position requires multi-tasking and the ability to work in a fast-paced, sometimes stressful environment. This position requires a sense of urgency.

We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality

and value of our merchandise.