Address
Form of workJob Description
Job Opening: Fulfillment Manager
Hours: Full time
Start Date: Immediately
Reports to: Director of Operations
About Us: A pioneer in fair trade fashion, we took the norm and flipped it on its head. Playful and practical, our passion for pockets and respect for traditional techniques have built our handcrafted brand.
Overview:
The Fulfillment Manager manages all aspects of receiving product, order fulfillment, and managing inventory. They are also responsible for the physical warehouse as well as the small retail space in the office.
Qualifications:
● Passion for fair trade and/or ethical fashion
● Well-organized with the ability to multitask
● Strong attention to detail
● Familiar with Google Suite, Excel, and Word
● Self-starter with the ability to prioritize projects, work within short time frames, and meet deadlines
● Adaptable to learning and updating new procedures
● Demonstrates communication skills, both verbal and written
● Ability to meet the physical demands of the position – including standing, walking, sitting, stooping, bending, and lifting up to 50 pounds.
Duties:
Receive product deliveries
● Coordinate delivery time with trucker
● Manage receiving process: unpack, count, and shelve product
● Receive product into ERP system, Apparel Magic
Manage wholesale and retail order fulfillment and returns
● Manage day-to-day shipping and returns using Shopify, Loop and B2B ERP system, Apparel Magic
● Manage part time packer hours and duties, as needed
● Light quality control of product while packing
● Light customer service email inquiries
● Plan for major ship dates
○ Wholesale- 2 major shipping seasons; Feb- April and July-Sept
○ Retail- major retail sales such as Black Friday sale
Manage inventory
● Keep track of product inventory on a day-to-day basis, make adjustments in ERP system as needed
● Plan, prep, and manage annual inventory count
Manage space
Ensure warehouse stays neat and organized
Manage retail space in the office. Includes in person customer service and managing in person events, approximately 2x per year
