Warehouse Technician

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable.  IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.  As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success.  Your work matters here. 

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.  In return, you’ll find a place where you voice matters.  You’ll find a team who works hard and has fun.  And, if you’re like us, you’ll know you made a Smarter career choice. 

Position Summary:

The Warehouse Technician receives and tracks Customer Premise Equipment (CPE) inventory of data modems (ONTs), WiFi gateways and mesh units as well as miscellaneous installation materials.  This position will be responsible picking, assigning and staging new equipment for techs to pick up and for cleaning, testing and redeployment of returned customer equipment.

Essential Duties and Responsibilities:

• Supports the distribution of materials & CPE to Field Service Technicians
• Use inventory software to order, receive, assign and release all warehouse inventory products.
• Use inventory software to receive CPE returns and move thru the various refurbishing statuses including cannibalization when appropriate.
• Process returned equipment including sorting, boxing, labeling, shrink wrapping & staging.
• Researches and resolves CPE returns in improper statuses
• Completes and maintains appropriate shipping and receiving documentation.
• Monitors CPE, installation material and drop material stock levels to ensure timely re-order of materials.
• Works with Finance Department to procure CPE, installation materials based on sales and installation forecasts.
• Manually loads and unloads deliveries and daily pick-ups.
• Utilizes light warehouse equipment such as pallet jacks (push & electric), hand trucks and shrink wrap machines
• Ensures inventory tracking system is kept current by properly receiving, assigning, updating, closing, cancelling inventory movement transactions. 
• Performs accurate periodic inventory checks.
• Maintains neat, organized warehouse area.
• Gathers, cleans, tests and redeploys returned CPE to appropriate location and/or repair vendor.
• Collects obsolete units and disposes of them following the appropriate company procedure.
• From time to time, may provide pickup, delivery, and loading/unloading of CPE, materials, equipment by safely operating fleet vehicles
• Assist with data gathering and analytics pertaining to inventory levels.
• Respond to inventory/warehouse related inquiries timely.
• Perform other duties as assigned.

Qualifications:

• 1+ years of related work experience preferred (e.g. warehouse operations and inventory management).
• Ability to work effectively in a team environment and maintain a professional and positive demeanor.
• Aptitude to learn how to operate warehouse equipment (pallet jack, stretch wrap machine, etc.)
• Strong attention to detail and ability to work independently
• Comfortable working in a fast-paced environment
• Proactive drive to improve processes and deliver value
• Willingness and ability to solve complex problems
• Strong interpersonal and communication skills with associates and stakeholders of all levels
• Strong Microsoft Office skills—particularly Excel
• Strong time management, organizational, and prioritization capabilities
• High school diploma or equivalent. 
• Valid driver’s license and a good driving record. 
• Ability to operate a standard truck/vehicle. 
• Must be able to lift up to 50 pounds
• Ability to use a variety of different tools, such as screwdrivers and pliers.
• Ability to use cleaning products, including denatured alcohol, sandpaper, and paint.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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