AddressJob Details
Lokal Eatery & Bar, a gorgeous upscale waterfront restaurant is looking for a professional & dedicated Manager to provide an excellent guest experience, and create a healthy, respectful, positive work environment. Ideal candidate would exhibit a thirst for knowledge and continued education in the hospitality field, as well as a positive and collaborative attitude.
At Lokal, we strive to exceed guest expectations and create a phenomenal work culture that encompasses collaboration, teamwork, and values. There is passion in everything we do, and we are looking for people with similar traits to join our team.
Responsibilities:
- Coordinate Daily Front of the House operations
- Respond efficiently and accurately to customer complaints / concerns
- Hire and train staff
- Deliver exceptional service while maximizing customer satisfaction
- Estimate future needs regarding goods, kitchen utensils, cleaning products etc.
- Ensure compliance with sanitation and safety regulations
- Interview, hire, and train new employees to work in different positions at the restaurant.
- Make sure that all staff members comply with safe food handling procedures.
- Formulate work schedules on a weekly or monthly basis and outline each staff member’s work duties.
- Engage customers is positive dialogue to ensure return business and take and resolve any complaints from them.
- Coordinate interviews with applicants as necessary.
- Design and implement new tools and procedures to improve service as necessary.
- Lead pre-shifts daily to make sure staff is aware of all updates, processes/policies and restaurant menu additions.
- Handle all guest relations issues
- Ensures a high level of guest satisfaction and cultivates return business.
- Develops and upholds restaurant standard operating procedures
- Follows and ensures compliance of all policies and standard operating procedures as outlined in the Employee Handbook
