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SalaryAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Provide exceptional Customer Service to internal and external customers by using in-depth knowledge of company processes and products as well as communicating effectively with other team/service center members.
Responsibilities:
- Answer phones and respond to emails in a courteous and timely manner
- Perform general Customer Service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill Of Lading and label freight, etc.
- Resolve complex or unusual requests and problems that may require customized responses and communicate solutions or requested information to the customer
- Respond to customer issues and questions in a timely manner
- Handle escalated issues from other Customer Service Clerks
- Provide training to new Customer Service Clerks
- Provide Service 2.OD to internal and external customers
- May assist with general office duties such as mailing, filing and copying
Qualifications:
- High School diploma or equivalent
- 4 years of Customer Service experience in the transportation industry
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, AS400 and other company specific systems
- Ability to handle multiple requests and priorities in as fast-paced environment
- Demonstrated ability to provide Service 2.OD consistently and set a positive example for other employees
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift:
AM Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
As a Full Time member of our Family, you and your family are eligible to receive:
- Health, Dental & Vision Benefits
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401(k) Retirement Plan
- Life Insurance
- Wellness Program
- Credit Union access, Vacation & Holiday
- “Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
