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SalaryJob Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a full-time position based in . Duties: - Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide product information and resolve any issues or complaints in a professional and timely manner - Conduct sales calls to promote our products and services - Communicate effectively with customers to understand their needs and provide appropriate solutions - Analyze customer accounts and update information accurately in the system - Perform data entry tasks to maintain customer records and track interactions - Demonstrate excellent phone etiquette and maintain a positive and friendly demeanor Qualifications: - Fluent in both English and Spanish (bilingual) - Strong communication skills, both verbal and written - Previous experience in customer service or related field is preferred - Proficient in data entry and computer skills - Ability to multitask and prioritize tasks effectively - Excellent problem-solving skills and ability to handle difficult situations with patience and empathy At our company, we value our employees and offer competitive compensation along with a comprehensive benefits package. Join our team of dedicated professionals who are committed to delivering outstanding customer service. Note: All positions at our company are paid, including internship positions.
Job Type: Full-time
Pay: $17.28 - $20.37 per hour
Experience level:
- 2 years
Shift:
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
