Job Description
- Microsoft Office 365 & Windows 10 Support in an Enterprise environment
- General software troubleshooting
- Remote support
- Strong communication (written and verbal)
- Workstation imaging
- Adaptable learner in IT
- Experience using Intune for remote and mobile device management
There are no expected number of days in the office.
This full-time position supports education in Wisconsin by serving on the Instructional Technology Services team for the Department of
Public Instruction (DPI).
This team is responsible for supporting DPI staff's technical needs: providing troubleshooting for resolving computer support issues,
escalating when needed, configuring, maintaining, and deploying desktops and related group policies (GPOs), and following established
technical and procedural processes.
The position works to support desktop technologies, including extensive use of system management tools, as well as the use of
numerous software services.
Support delivered by this position takes place in a complex, professional technical environment. Customers include DPI leadership, IT
managers, and staff throughout DPI. This work is multitasking in nature, self-initiated, and usually conducted independently. However,
the help desk team is also highly cooperative and collaborative.