Vp Service Center Operations

• Establish performance goals for the region
• Guide direct reports in the establishment of performance goals for their Service Center and for their assigned team members
• Develop a sales culture to encourage cross-selling among team members for the benefit of members and to promote growth of the organization
• Promote and coordinate products and services provided by CUSOs
• Provide direction, develop, and mentor managers
• Determine and maintain appropriate staffing levels
• Oversee the recruitment, selection, management, development, training, discipline, and motivation of employees in the region
• Cultivate strong working relationships and build trust among team members
• Seek coaching and mentoring opportunities with all region employees
• Meet with each employee in the region on an annual basis to discuss their professional career path
• Fosters an “All Team” culture within the organization by providing open lines of communication and cooperation between all areas
• Communicate progress and concerns with executive-level management
• Develop policies, procedures, and systems
• Manage vendor relationships and contracts in accordance with Suncoast Credit Union’s Vendor Management Policy
• Oversee budget development, monitoring, and maintenance
• Participate in the overall strategic planning for credit union
• Attend community events during and outside of regular business hours
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge

• Bachelor’s degree in a business-related field, or CCUE or PCUE designation.
• 12+ years of experience in the management of a financial institution Service Center or branch, or group of branches
• Holds the highest level of lending authority
• Excellent organization, prioritization, analytical, and problem-solving skills to effectively manage areas of responsibility and attain goals set for the department
• Ability to analyze and resolve complex problems or situations requiring broad-based solutions impacting areas outside of immediate responsibility
• Extensive knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities
• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, government regulators, and senior executive leadership
• Ability to negotiate, influence, and reach a compromise with senior executive leaders

• Analytics
  
• Customer Service
  
• Leadership
  
• Networking
  
• Project Management
  
• Public Speaking
  
• Sales

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

• Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance
• For more information, including additional benefits, please visit our benefits website athttps://careers.suncoastcreditunion.com/benefits