Veterinary Client Service Rep - Noah's Place Animal Medical Center

Location: VCA Noah's Place Animal Medical Center

2050 62nd Ave N, St. Petersburg, FL 33702

VCA Noah's Place Animal Medical Center is seeking a experienced Client Service Representative to join the team at our AAHA-accredited animal hospital in St. Petersburg, FL!

We are well-established in our community, providing quality veterinary medical services and compassionate care to our patients and clients in Pinellas County since 1997.

Check out a quick video about our hospital here: https://vimeo.com/558267157/5dc32284c0

Why Join the VCA Family

We are passionate about supporting our teams and are committed to your continuing education and personal career development. 

At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work.  We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Some of the benefits we offer:

• Access to the people and resources of a large veterinary community
• Growth & advancement opportunities
• Medical, dental & vision insurance
• Employer-paid short-term disability insurance, employer paid life insurance
• Paid vacation, sick time, holidays
• Paid parental leave
• 401(k) with matching
• Generous hospital discounts, product discounts
• Free mental health and self care resources
• Tuition support and scholarships for veterinary technology and other programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Why We Need You
As the face of VCA Noah's, in this role you will set the tone for the hospital as we build and maintain each client's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

• Client care duties, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of pet 'accidents') and ensuring that facility is neat and clean at all times—both inside and outside.

In this role, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.  

Interested in this opportunity?  Apply! We look forward to hearing from you.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com