Vp, Digital Banking Manager

Description

Manage the Bank's Digital Banking vendors and product offerings to ensure the client experience through digital channels (online and mobile banking) is optimized and to ensure the Bank keeps up with current product offerings available in the industry. Ensure the core system and related surrounding systems can support the Digital Banking solutions to maximize the client experience and recommend enhancements where needed to improve the clients' digital experience.

Essential Duties and Responsibilities include the following:

• Continuously monitors and tests the Bank's Digital Banking platforms to ensure they are operating effectively and timely reports issues to appropriate vendors to ensure they are quickly resolved
• Assists Bank staff with troubleshooting issues clients are experiencing with digital solutions by participating in calls/meetings with clients and/or vendors
• Holds Digital Banking and core system vendors accountable for performance standards and ensures service level agreements are met
• Assists with training Bank staff on navigating the Digital Banking platforms and related back office features
• Attends Digital Banking related conferences/events/trainings to stay abreast of advances in product and service offerings in the industry that are available through digital channels
• Keeps the EVP Chief Banking Officer abreast of any significant issues impacting clients through digital channels and of new product offerings that should be considered
• Assists the EVP Chief Banking Officer with the preparation of reports necessary for reporting to the board of directors
• Performs other duties as assigned

Supervisory Responsibilities: The VP-Digital Banking Manager directly manages the Digital Banking Team.

Qualifications:

• Bachelor's degree preferred
• Solid technology skills, including proficiency with Microsoft office (Outlook, Word, Excel), web browsers, mobile device applications, and banking software applications
• Expert knowledge of Digital Banking solutions and experience working with Digital Banking vendors
• Proficient knowledge of banking products, operations, policies, and applicable regulations
• Excellent organizational and time management skills with proven ability to prioritize and manage workload to meet deadlines and goals
• Excellent problem solving, decision making, and critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy
• Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization
• Presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others

Physical/Mental Activity and Environment:

While performing the duties of this Job, the employee is regularly required to communicate and receive communications, verbally, in writing, electronically, etc. The employee is frequently required to remain in a stationary position and frequently moves about inside the office to access files, office equipment, interact with customers and employees. Frequently operates a computer, phone and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

Employee is required to travel by car occasionally to visit Bank headquarters to meet with and/or present to senior management. Employee is also required to occasionally travel to attend conferences/events/trainings to stay abreast of new products and services available in the industry.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment will vary depending upon locations visited.

Management reserves the right to change this position description at any time.

Requirements

See qualifications above.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For San Francisco Postings, review Fair Chance Ordinance.

Poppy Bank Notice to Applicants CCPA & CPRA