Volunteer Engagement Coordinator, Community & Volunteer Engagement

Position Title:  Volunteer Engagement Coordinator

Organization: Jewish Family Service of San Diego

Department: Community & Volunteer Engagement

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Reports To: Director of Community & Volunteer Engagement

Pay Rate: $23 – $25/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Generous paid vacation time and sick leave
• 17 paid holidays, including Federal, Jewish, and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview

Jewish Family Service of San Diego (JFS) is looking for a compassionate, mission-driven individual to join the Advancement team as a Volunteer Engagement Coordinator. The Volunteer Engagement Coordinator ensures that smooth, day-to-day volunteer operations provide impactful and positive volunteer experiences at JFS. The coordinator will also help educate various stakeholders about the many meaningful ways to support the work of JFS and make a positive impact in our community. This position reports directly to the Director of Community & Volunteer Engagement and works closely with marketing and many program staff across the agency.

Responsibilities:

• Support and guide JFS program staff in developing impactful volunteer roles that support their core, emerging, and critical program needs
• Recruit and onboard new and diverse community volunteers; Manage and retain ongoing volunteers; Re-engage previous volunteers
• Respond professionally and in a timely manner to daily JFS email and phone inquiries regarding volunteer and community engagement opportunities
• Maintain integrity of volunteer database by entering and updating accurate information.
• Ensure Volunteer Engagement policies and procedures are followed in accordance with HIPAA and applicable HR guidelines
• Screen and onboard new volunteers through phone screens and completion of all required paperwork
• Facilitate volunteer orientations, campus tours, and Volunteer Engagement workshops
• Track volunteer hours throughout the agency to report on measurable impact
• Address volunteer challenges, complaints, or disciplinary needs, while consulting on and elevating any issues involving legal risks, safety, or donor and partner relationships to supervisor
• Present to community groups, service organizations, corporations, and educational institutions about the wide range of volunteer opportunities at JFS
• Represent JFS at community fairs, events, and community meetings to promote JFS services and volunteer opportunities, and to build relationships
• Update and record changes to volunteer positions on JFS volunteer database and external sites
• Assist Lead Coordinator with group volunteers for our annual large-scale needs, and other episodic events
• Contribute to the development of volunteer communications and annual Volunteer Appreciation Month activities
• Collaborate with Programs, Development, and Marketing to ensure efficient shared workflows and consistent messaging to community

Skills/Experience/Abilities That Are a Must-Have:

• Previous experience with volunteer and donor databases, Galaxy Digital and/or Raiser’s Edge or equivalent
• Previous experience working with or managing volunteers
• 1-2 years’ experience customer service in professional setting
• Excellent interpersonal and communication skills, both oral and written
• Strong organizational skills with attention to detail
• Ability to work collaboratively in teams, including internal and external stakeholders
• Ability to work independently and remain on schedule towards goals; Strong time management skills and ability to prioritize
• Problem-solving and critical thinking skills to not only carry out instructions, but also anticipate next steps and needs
• Proficiency in Microsoft Suite including Word, Excel, PowerPoint, and Outlook
• Availability to work at scheduled weekend and/or evening events, as needed
• Must have own reliable vehicle and automobile insurance

Additional Information Required Upon Hire:

• Associate degree or equivalent experience is required

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.