Volunteer Coordinator

Job Description

Job Title: Volunteer Coordinator - DC Reports To: Manager of Volunteer Services

FLSA Status: Non- Exempt Department: Programs

Labor Status: Union Approval Date: 12/1/2023

Starting Hourly Rate: $20.00 Hours: 8:30am-4:30pm, Mon-Fri

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 32 years, the agency has provided 11M+ free, scratch-made meals.

Community Servings seeks a Volunteer Coordinator whose main role is to recruit, schedule, train, and oversee the volunteers who provide the workforce needed to help our distribution center staff produce and package medically tailored meals for our clients.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Volunteer Management

• Welcome volunteers and assign duties/tasks in collaboration with distribution center staff, this could include tasks that are not in the main distribution center workspace.
• Design and conduct daily volunteer orientations to volunteer groups and individual volunteers.
• Enforce sanitation and safety policies, including administering appropriate first aid, if needed
• Engage with volunteer groups from start to finish, answering questions, providing support, and taking photos.

Recruitment and Community Engagement

• Recruit and retain individual and group volunteers by actively engaging in community events, fairs, and targeted marketing efforts.
• Represent Community Servings at community events in efforts to recruit new individual and group volunteers.
• Schedule and confirm individual and group volunteers and respond to volunteer inquiries in a timely manner.
• Maintain and build relationships with our diverse base of volunteers from all backgrounds and with different abilities.
• Assist in the development of new, in-person, remote and virtual volunteer opportunities that are safe, fun and impactful for volunteers.
• Maintain effective communication among volunteers, staff and clients.
• Recruit volunteers for agency fundraisers and special events

Recognition

• Work collaboratively with the Manager of Volunteer Services to manage a system of ongoing appreciation and recognition for volunteers.
• Identify and nurture leadership abilities in volunteers.

Administrative

• Complete any necessary hour’s documentation that volunteers might need (DTA, community service, and other agency verification)
• Maintain accurate volunteer data and assist the Manager of Volunteer Services in agency volunteer reporting efforts.
• Complete incident reporting documentation for volunteers, as needed.
• Support the reception team in greeting visitors, as needed.
• Other duties as assigned by the Director of Programs and the Manager of Volunteer Services

Qualifications:

• Experience working with large groups, delegating tasks, and public speaking.
• Experience working with Salesforce preferred.
• Nonprofit experience preferred.
• Ability to speak multiple languages a plus.

Education/Experience:

Benefits:

We offer a complete benefits program including:

• Medical Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement
• 403(b) Retirement Plan
• Free Dental Insurance
• Free Life Insurance
• Free daily community lunch
• Free parking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet to moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely required to stand and walk.

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.