Vita Program Assistant

MEXICAN AMERICAN OPPORTUNITY FOUNDATION

Job Description

Position:VITA Program Assistant

Program: MAOF Community Development Department (Los Angeles County)

Salary: $20.00 - $23.00 per hour

Status: Non-exempt, Temporary

Reports To: Program Director, Supervisor and/or designee

DEFINITION

The Volunteer Income Tax Assistance (VITA) Program Assistant will provide support with all activities relating to the Volunteer Income Tax Assistance (VITA) program such as but not limited to completing intakes, preparing taxes, general office support and outreach.

Responsibilities:

• Punctuality and overall consistent and excellent attendance are a must.
• Provide excellent customer service.
• Assess and ensure clients meet eligibility requirements for the program.
• Review and verify client has all documentation before receiving assistance.
• Ensure that all taxpayers complete all required forms and interview clients to determine if all income, deductions, and allowable credits are claimed.
• Assist walk-ins with questions and inquiries.
• Interview clients to obtain information needed for tax preparation.

• File and store documents accordingly.
• Must prepare basic and advance tax return (training provided)
• As assigned, compiles data and provides information for reports and surveys.
• Assist site coordinator and/or designee with any special tasks or events.
• Assist the program director in maintaining the documentation necessary for the program, and funding source as required by the contract.
• Maintain confidentiality of all client information.
• Assist in coordinating tax workshops and events.
• Answer phones, schedule appointment and relay messages.
• Assists the department with various projects and/or special projects.
• Always maintain confidentiality.
• Assists or prepares correspondence.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED, some college preferred.
• Ability to work independently with minimum of supervision.
• Familiarity with delivery of services which are mindful of different cultural and language traditions, showing respect and validation for communities. Sensitive and confidential to the needs of the clients and the community served.
• Ability to work with a diverse group of individuals.
• Strong written and oral communication and organizational skills.
• Ability to work a non-traditional work schedule. Evenings and weekends are required.
• Ability to travel to multiple sites across Los Angeles, Riverside and San Bernardino County to provide services.
• Computer literate in Office Software (Excel, Word, Power Point, etc.).
• Must have a valid California driver license, have own motor vehicle at all times and provide evidence of automobile liability insurance.
• Ability to speak, read, analyze, and interpret information.
• Ability to effectively present information and respond to questions from customers, and the general public.
• Good public speaking and presentation skills. Must be bilingual, English and Spanish.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Work may include evenings and weekends.

MAOF Sponsored Benefits:

MAOF offers a comprehensive package of benefits and perks for both part- and full-time employees, including:

• Personal Time Off (PTO) ? (Vacation/personal days or sick time).
• Paid Sick Time ? 48 hours.
• Paid Holidays per Calendar Year - 12 paid holidays.
• Bereavement Leave ? 5 paid days.
• Jury Duty ? 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan - 5% employer match ? 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) ? For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership