Visitor Services And Retail Assistant

The Albany Institute of History & Art seeks a Visitor Services and Retail Assistant to support day-to-day procedures at the Admissions Desk and in the Museum Gift Shop, as well as assisting the Manager of Visitor Services and Retail Operations with tasks as assigned. Assistants admit visitors, present information about current exhibits and events, share knowledge of the museum, and provide excellent customer service at the Admissions Desk and in the Gift Shop. Assistants play a key, visible role in making our visitors feel welcome; a memorable Institute experience begins here.

The position requires availability to work a flexible schedule, including opening and/or closing (and some nights, and occasional holidays as assigned).

Job Description

• Respond to the immediate needs of our visitors and promote long-term relationships.
• Process point-of-sale functions at the Admissions Desk and in the Gift Shop.
• Direct visitors to the galleries, Gift Shop, and other facilities.
• Answer incoming phone calls and general email inquiries.
• Keep public spaces around the Admissions Desk and in the Shop clean and inviting.
• Maintain merchandising display visuals while ensuring that shelves are well stocked.

Requirements:

• Prior retail and customer service experience preferred.
• Familiarity with Microsoft Office 365 environment preferred.
• Interpersonal Skills, including the ability to: maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues; and nurture a positive working environment.
• Knowledge of customer service principles, practices, and procedures preferred.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 22 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Holidays

Work Location: In person