Visitor Service & Public Engagement Manager

VISITOR SERVICES & PUBLIC ENGAGEMENT MANAGER

About Bronx Children’s Museum (BxCM):

Founded in 2005, Bronx Children’s Museum is dedicated to inspiring children and families to explore their cultural identities, celebrate Bronx pride and build a bright future for themselves and their communities. Through interactive exhibits, innovative programs and community outreach, the Museum nurtures the next generation of artists, thinkers and change-makers.

In December 2022, after more than a decade of innovative community programming, Bronx Children’s Museum opened the borough’s first-ever children’s facility. Housed in an award-winning, LEED-certified 13,650 square-foot space in an historic NYC-owed building, the Museum is located in the South Bronx along the Harlem River. The new facility, geared to children from infancy to nine years old, features interactive exhibits where families can play, learn and explore together, as well as a fine art collection of site-specific installations by Bronx-connected artists. Now a vibrant building space complete with robust outreach offerings, Bronx Children’s Museum creates lasting change and empowers young minds.

Job Overview: We are looking for an experienced and passionate Visitor Services &Public Engagement Manager who is responsible for providing the highest level of visitor engagement, satisfaction and safety by maintaining exceptional standards of Visitor Service to all visitors, whether onsite, off-site or virtual.

Benefits offered for the Visitor Services& Public Engagement position at BxCM:

• Competitive salary of $60,000 to $65,000 annually
• Full time position - 5 day work week - Tuesday to Saturday (**Additional hours may be necessary in order to meet the job requirements; this could include evening hours, weekend work and special event coverage)
• Eligible to participate in Health Insurance (Medical/Dental)
• Generous Paid Time Off Policy
• Company Paid Holidays
• 403(b) Retirement Savings plan with Employer Matching after a year of employment

Position Description & Requirements: The Visitor Services& Public Engagement Manager areas of key responsibilities include Public Engagement, Point-of-Sale (POS) Management and Administration. Overall responsibilities will include, but are not limited to the following:

Public Engagement

• Oversee admissions operations and manage all logistical matters related to the on-site visitor experience (including online, phone, and on-site ticket sales, coat check, group check-in and orientation, membership sales, birthday parties and space rentals)
• Serves as the Floor Manager when the museum is open to the public
• Serve as the first point of contact for any visitor experiencing challenges, complaints, issues, or questions.
• Take appropriate action where necessary regarding access or safety issues in the museum including notifying appropriate Leadership
• Inspect and monitor ("walk the floor") of the museum's facilities and exhibits to ensure that the facilities are in good condition and that visitors are properly served.
• Work with Marketing and Development to plan and implement special ticketing, memberships, and events aimed at increasing attendance
• Manage an active training and multilingual communication system for floor staff to stay informed and updated on current and upcoming programs, events and other on-site and outreach activities
• Ensure accessibility across the Public Engagement spectrum for visitors with diverse interests, abilities, and needs.

Point-of-Sale (POS) management

• Serve as the System Administrator for the Point-of-Sale (POS) system (Altru) including developing, implementing and maintaining procedures for the admission ticketing system.
• Maintain constituent record, enter group sales for school programs and advance/online sales for public programs; process and maintain memberships
• Manage daily admissions (ticketing) and generate daily reports
• Generate and reconcile admissions revenue reports with Education, Finance and Development departments.

Administration

• Oversee opening and closing procedures, cash out reports, drawer reconciliations with the Finance Manager, and generate daily reports.
• With the Program Leadership Team to monitor programs and props inventory and coordinate procurement as needed
• Understands and implements operational policies and procedures around the Visitor Service/Public Engagement experience (i.e. safety and emergency procedures)
• Act as a liaison between administrative staff and floor staff. online

We hope you:

• Have a bachelor’s degree and three to five years' experience in museum environment or customer/Visitor Service setting
• Are proficient in Spanish (verbal and written) and/or other languages
• Have strong computer skills (Google Workplace knowledge a must)
• Have 3-5 years experience in cash handling/sales and working in a public-facing position
• Are knowledgeable about point of sale or database software (Altru or other Blackbaud products preferred)
• Must be a hands-on manager with sound judgment and diplomacy in all interactions with staff and visitors who represent a diversity of ethnic, cultural, social and economic backgrounds
• Have the ability to exercise composure, leadership and diplomacy at all times; demonstrate creative problem solving and conflict resolution skills
• Can demonstrate an understanding of protocol and sensitivity to cultural diversity needs
• Are organized and very detail-oriented
• Are a self-starter and function well both independently and as part of teams
• Possess a connection and familiarity with the Bronx

We recognize that it is highly unlikely that someone will meet 100% of the qualificationsfor each role. If much of a job description applies to you, then please apply for the role.

Bronx Children's Museum is an equal opportunity employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, creed, religion, sex, age, national origin, sexual orientation, gender (including gender identity or expression), disability, veteran status, marital status, or any other legally protected status. The Museum encourages all qualified candidates, especially members of all underrepresented groups, to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

Apply online at BxCM's Websiteor send a resume and short cover letter expressing your interest in the position to Careers@bronxchildrensmuseum.org

Alternate forms of the above items will be considered, including video resumes, visual cover letters, or other ways of expressing your qualifications and interest.

If you require specific accommodations to complete your application, please contact the Human Resource Department at hr@bronxchildrensmusem.org.