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SalaryDue to the large volume of applicants for this job, we prefer to get a video along with your resume sent to executive@premiumhealth.us.
Join our team at Premium Health Team as a Customer Care Representative. Are you passionate about making a difference and helping others manage and improve their health? At Premium Health, we're on a mission to provide exceptional care to millions of Americans who are struggling with chronic obesity and can benefit greatly from our all-inclusive GLP-1 weight loss programs.
As a Customer Service and Success Representative, you'll play a vital role in ensuring our members receive exceptional support. We're looking for motivated, kind, dynamic individuals to join our team and become key contributors to Premium Health’s mission.
Your Role: As a Customer Service Representative, you'll be our valued customers' primary point of contact. Your responsibilities include providing exceptional support through inbound and outbound communication channels and ensuring timely and accurate service that exceeds our customers' expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team.
Why Join Us:
- Make a direct, daily impact on one of the fastest-growing startups in the country.
- Contribute to a positive and inclusive work environment.
- Opportunities for professional growth and development.
Key Responsibilities:
- Provide exceptional customer service through phone and email, addressing questions and resolving issues.
- Using our selected user-friendly software to manage customer interactions, orders, and schedules.
- Collaborate with team members to ensure a seamless customer service experience.
Requirements:
- At least 1 year of customer service experience.
- Strong and effective communication and interpersonal skills.
- Proficiency in using phone and computer systems for customer interactions.
- Positive attitude and commitment to excellent customer service.
- Previous experience in healthcare and/or startup companies is a plus!
- Open to working a flexible schedule.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
