AddressJob Number 24011805
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Vice President, Revenue Policy & Performance serves as the leader of the development, implementation and optimization of Marriott’s revenue strategies, guidelines and policies to maximize revenue and profitability across the company. Critical in this focus will be the evolution of MI’s revenue strategies to create new commercial value as the result of digital and technology advancements. The VP identifies and delivers opportunities to improve revenue performance in total and for classes of hotels and/or lines of business, working closely with stakeholders across Revenue and Technology and the Continents to achieve results. The VP is a key leader in Marriott’s Growth Strategy, evaluating new opportunities; identifying unique strategic considerations that will require unique solutions to achieve MI and the partners’ objectives. As an ambassador of the Bonvoy program, the VP creates value and loyalty through recommending strategies that balance revenue and profit maximization with Bonvoy acquisition and loyalty objectives. The VP defines and enforces Marriott’s revenue policies and directs compliance efforts.
Additionally, the VP provides oversight to the US & Canada Analytics organization and provides dedicated focus on reporting and analytics needs of US & Canada continent leadership across sales, marketing, and revenue. The VP ensures that continent analytical approaches leverage enterprise analytics where appropriate, and drives the right decisions for unique continent solutions. The VP will also play a key leadership role to ensure the leaders and stakeholders of the US & Canada continent, including GMs and owners, maintain dedicated analytical focus.
The VP will evolve analytics though the Digital and Technology transformation to leverage the (MDP) Marriott Data Platform and support data democratization. The VP will also partner with the SVP, Global Revenue Strategy to define the future of the Revenue Management discipline.
CANDIDATE PROFILE
Education and Experience
14+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance AND
4-year degree from an accredited university.
Prior experience in leadership roles in Revenue Management is required, included demonstrated success leading revenue teams, overseeing analytics, directing channel strategies, and working closely with owners and stakeholders.
Experience managing and defining transformational strategies for business units.
Skills and Abilities
Demonstrated ability to provide a strong analytical perspective from multiple types of data related to customer preference, digital consumer behavior, market research, and business results.
Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner to senior management, owners, and franchisees.
Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate course of action.
Demonstrated ability to work through ambiguous and open-ended business requirements and priorities and translate the same into a clear roadmap and definition of success.
Executive level communications skills with sensitivity to internal and external stakeholder communication needs. Ability to establish clear communication and storytelling via presentations, key performance metrics, reports, and data.
Dynamic interpersonal skills including team player that works well with counterparts from various functions/departments and can influence the work of counterparts without direct reporting accountability.
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities.
CORE WORK ACTIVITIES
Leading Revenue Strategy and Analytics Efforts
Develops and implements clear strategies and guidelines to maximize revenue performance and achieve compliance.
Identifies and pursues revenue strategies for unique situations and requirements. Leads efforts to tailor revenue strategy to targeted challenges and opportunities.
Oversees the analytics team for US & Canada by defining methodologies, managing priorities, directing resource allocation, and reporting out results to leaders in a timely and accurate manner.
Serves as a strategic leader in the Revenue Management discipline, helping to define the future of the organization, including the increase use of automation, skill sets required in the future, and other aspects needed to prepare Revenue Management for continued success.
Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of the teams’ operations.
Provides recommendations to improve the effectiveness of processes or programs.
Understands and meets the needs of key stakeholders.
Supports achievement of performance goals, budget goals, team goals, etc.
Leading Discipline Team
Champions leaders’ vision for product and service delivery.
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
Managing and Conducting Human Resources Activities
Interviews and hires employees.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating
Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
