Vice President, Liability Claims

Job Description
BITCO Corporation, headquartered in Davenport, IA, is currently seeking a Vice President, Liability Claimsto join our Claims team in Davenport, IA. BITCO provides quality property and casualty insurance services to specialized industries including construction, forest, and oil and gas products.
Position Summary:
The Vice President, Liability Claims is responsible for overseeing certain aspects of our Liability Claims division, ensuring efficient and effective management of claims processes and operations. This position will oversee, and in some cases, directly handle, highly complex Liability Claims. In addition, this position plays a vital role in driving strategic initiatives, managing risk exposure, and fostering a culture of excellence within the Claims department.
Primary Responsibilities:

• Provide leadership and direction to assigned claims team, overseeing day-to-day operations, resource allocation, and workflow management. Implement best practices and processes to optimize claims handling efficiency and quality.
• Directs and supervises very complex (liability and coverage) and/or larger exposure claims.
• Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers.
• Reviews, analyzes, and interprets policy conditions, exclusions and endorsements to resolve complicated coverage issues and/or highly complex Liability Claims.
• Reviews and evaluates claim reserves to ensure that the respective reserve properly reflects the potential exposure.
• Directs team members, third party administrators and retained counsel to properly investigate claims and secure necessary information and evidentiary materials to allow us to properly evaluate coverage, liability, damages and other legal issues.
• Ensures team members and third party administrators are providing proper documentation of claim investigations and claims handling activities.
• Negotiates, settles, and resolves claims with attorneys, claimants and insureds; ensures appropriate claims resolution documents are secured.
• Maintains a working knowledge of regulatory and diverse jurisdictional requirements
• Provides direction to and management of attorneys, third party administrators and others retained to assist in a particular claim.
• Coordinates with management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform all the job responsibilities. Establish performance measures and metrics to evaluate claims department performance.
• Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
• Provides training for assigned claims team.
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture.
• Perform other duties and special projects as assigned.

Qualifications:

• Bachelor's degree in business, insurance or related field
• 10+ years of claims experience in the following areas:


• Commercial General Liability, Commercial Auto, Commercial Property/Inland Marine, Workers Compensation, Construction Defect in multiple jurisdictions
• Complex Coverage - proficient in managing and analyzing complex coverage claims and providing clear and accurate direction to claims staff and third party administrators accordingly
• Claims Administration - analysis of losses, reports, reserves, compliance, laws, and procedures within several different jurisdiction, providing clear and accurate direction to claims staff and/or third party administrators to meet best practices and company guidelines across multiple jurisdictions
• Claims Settlement - clear and accurate direction to claims staff and third party administrators in the analysis and resolution of all claims. Ensure timely and accurate preparation of coverage communications, releases, and proof of loss statements


• 5+ years of proven leadership experience with a track record of effectively managing teams and driving results
• Chartered Property Casualty Insurance (CPCU), Associate in Claims (AIC), or similar professional designation highly regarded
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Strong strategic thinking skills with the ability to develop and execute plans to achieve business objectives
• Strong verbal and written communication skills, both internally within the team and externally
• Proven ability to stay organized and meet deadlines
• Some overnight travel is required