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SalaryPatterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
The Support Specialist - Veterinary properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!
Major Duties:
Respond to incoming customer requests via phone, email and/or chat sessions.
Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Maintain technical expertise and proficiency with all related and relevant software and computer systems.
Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
Communicate professionally and effectively with customers for follow-up when required.
Maintain relevant skills and credits via internal support continuing training courses.
Follow established department processes and procedure.
Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
Perform other duties as assigned.
Minimum Qualifications:
High School Diploma or equivalent
Strong customer service orientation
Requires excellent verbal communication skills
Requires a consistent, positive attitude and respect for high quality standards
Excellent computer skills
Requires the ability to make quick, sound judgments when answering questions
Excellent multi-tasking skills
Committed to being a team player
Requires the ability to recall numerous guidelines and procedures
Excellent organizational skills
Ability to absorb new ideas and concepts quickly
Strong analytical and problem-solving abilities
Preferred Qualifications:
Contact Center or Tech Support experience
Associate's Degree
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Actively volunteers for various projects, tasks and event committees
Starting pay $17.76/hr.
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
