Veterinary Receptionist

Are you looking to join a compassionate and enthusiastic veterinary team who are committed to bettering the lives of animals and strengthening the human-animal bond? We believe that strong communication and a client-focused approach are the key to providing the best medicine for our patients in today's ever challenging veterinary setting. If you agree, we invite you to join our team!

We are a growing, privately-owned general practice veterinary hospital serving small animals in Hunterdon County, New Jersey. We are proud to be an AAHA Accredited, Fear Free Certified Practice, and Cat Friendly hospital.

We are dedicated to maintaining our positive work environment and so hiring the right candidate is extremely important to us. The ideal candidate will bring a warm heart and friendly smile to the position, and they should look forward to working both independently and with the team around them. While the job requires multi-tasking and can be fast-paced at times, we enjoy the company of those around us and work confidently, knowing that our team is there to support us in our goal to provide excellent care for our patients.

Responsibilities of a Customer Service Representative

A customer service representative must be able to perform the following:

• Lift and carry up to 40 pounds.
• Handle urine, fecal, and blood samples.
• Computer literacy and ability to multitask across multiple platforms/programs.
• Bring a positive attitude and work in a team environment.

Duties include the following:

• Cheerfully greet clients whether they are engaging us over the phone or in person.
• Assist clients empathetically with their pet’s needs.
• Answer phones politely, professionally, and promptly.
• Maintain a clean and professional appearance; adhere to dress code in Employee Handbook.
• Schedule and confirm appointments according to hospital guidelines.
• Payment processing (web-based applications, hard-wired credit card machines, checks, cash).
• Ability to help clients with basic husbandry questions; exercise knowledge of parasite prevention products and nutritional supplements/diets; vaccination requirements and schedules; staying well-versed in hospital medical recommendations.
• Fill prescriptions as ordered by the doctor. Review prescriptions with the owner and address any questions/concerns before the client leaves the hospital.
• Accurate record keeping for patient’s medical records.
• Obtain medical records from other hospitals/rescues/shelters/etc. and ability to read medical records as presented to determine needs for patients.
• Computer use: ability to learn new programs, technology, and literacy with accomplishing tasks like computer backups and updates.
• Liaison between clients and doctors/technicians.
• Retrieve and distribute mail daily.
• Attend staff meetings; if absent read the minutes.
• Accept and process fecal and urine samples presented by clients for their pets.
• Cleaning up urine, fecal, and other accidents in the waiting room.
• Maintaining a clean and organized workspace at the front desk; also, ensuring that the waiting area is clean and presentable to clients at all times.
• Maintaining the dog walk area by removing any feces and emptying the trash bin.
• During inclement weather, ensuring that the walkways are safe for clients and pets by shoveling/sweeping and putting down pet-safe snow melt as needed.
• Ability to stay current and up to date on guidelines and protocols.
• Know, understand, and obtain certifications where indicated and as required by hospital guidelines (e.g. AAHA, Fear Free, Cat Friendly).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Continuing education credits
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance

Schedule:

• 10 hour shift
• 8 hour shift
• Rotating weekends

Work setting:

• Hospital
• In-person
• Office

Ability to Relocate:

• Lebanon, NJ 08833: Relocate before starting work (Required)

Work Location: In person