Veterinary Receptionist

Do you love animals and their people and have a passion for their well-being?

Are you looking for a fun and empowering work environment?

Starch Pet Hospital and University West Pet Clinic is seeking a Front Office Coordinator like you to join our fast-paced nine-doctor practice. If you love animals, you are passionate about pet care and excel in customer service, we would love for someone like you to fill our Veterinary Front Office Coordinator position in Des Moines, Iowa. We have great benefits and supportive staff.

We are a full-service, veterinary practice with two locations looking for a dependable, upbeat, self-motivated individuals who can add to our team. This is a fast-paced environment that requires the ability to work with patience, empathy, composure, attention to detail, a team-based mindset, and of course, a good sense of humor. Although knowledge of the veterinary industry would be a plus, it is not a requirement, as we have a wide variety of skill sets ranging from those who have spent a significant amount of time in the field, as well as others who are only just starting their journey into Vet Med. Here at Starch and University West, we strive for a familial environment where we will encourage and support you to guarantee your success in every way we can. You’ll be a valued part of the community as you contribute to the quality care that we provide our clients and their beloved pets.

The Front Office Coordinator’s main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Front Office Coordinator is responsible for greeting clients, determining the needs of the clients and patients and scheduling accordingly, completing the check-in and check-out process, and communicating with not only the Front Office, but also your Doctors and

Starch Pet Hospital and University West Pet Clinics are two well-established full-service veterinary hospitals in the Des Moines metro area. Some of the services we provide include, but are not limited to: Spays and neuters (and other varied surgical procedures), Dentals, Declaws, Ultrasounds, Wellness exams and vaccinations, in-house diagnostics (bloodwork, x-rays, etc.) and other standard procedures. Our team will help you become more comfortable in your knowledge of the services we provide and answer any questions you may have, or redirect you to someone who can. After all, we have all been in your place at one time or another, and we want you to feel accepted and confident in your abilities.

We feel it is important, not only to take care of our clients and patients, but also our employees by providing them with quality resources to optimize their time at our clinics.

Some Full-Time Benefits include:

• Employee Discounts on Medical services
• Quarterly Bonus
• Health, Dental, and Vision Insurance
• Other Ancillary Benefits
• Uniform Reimbursement
• Paid Time Off
• 401K Enrollment
• CE Benefits
• Student Loan Refinancing Benefits
• Discounts on Cell Phone Plans through Verizon and AT&T
• Veterinary Technician Penn Foster Sponsorship Program

Veterinary Front Office Responsibilities

• Greet all clients with a positive greeting; answer phones; take messages and answer basic client questions
• Know the range of services the practice provides and the species we treat; advise clients/recommend services for their pets; provide accurate estimates.
• Establish relationships with new clients to help them feel Welcome- some of our clients we have had for many decades!
• Scheduling initial AND follow-up medical progress exams and/or appointments for additional healthcare as directed by a Doctor.
• Differentiate and prioritize/triage emergency cases versus routine exams, and communicate with staff accordingly.
• Documenting client interactions and being cognizant of Doctor/Technician Medical History Notations.
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission.
• Maintain, establish, and recognize the importance of understanding medical record filing systems.
• Handling both cash, checks, and card transactions, including deposits, balancing, and invoicing.
• Showing empathy towards grieving and distressed clients during the difficult times.

A typical shift for full-time is working M-F with a day off during the week!

Hospitals are open from M-F 7:30am-6:00pm and Saturday 8:00am-12:00pm, so Saturday shifts will be a half day.

Veterinary Front Office Qualifications

• Telephone etiquette
• Customer Service Excellence
• Motivated to learn and grow
• Be self-sufficient
• Excellent communication and Interpersonal skills, including working in a team environment.
• Execute a calm demeanor, during High Volume times
• Basic computer skills (Microsoft Office, E-mail, and AVImark experience is a bonus)
• Possess a good attitude and contribute to a positive work environment
• Reliable
• Punctual
• Strong organizational skills with the ability to multi-task and still pay attention to details
• Be open and willing to changes made within the clinic
• Applicants also must be able to lift up to forty pounds
• Pass a background check and drug screen.

Feel a sense of pride and accomplishment as you make a difference in the lives of pets and their owners within the community. Play an important part of an organization that knows its dedicated employees are the backbone of its success and shows its gratitude through generous perks and benefits. Why wait? Apply today for Starch and University West Veterinary Front Office Coordinator job opening!

We are anxious to meet you!

No Phone Calls.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person