- Process referrals in accordance to Duly Policy /Procedures and health plan requirements. This includes checking eligibility, verifying benefits, verifying medical necessity, and knowledge of referral networks.
- Contacts health plans for referrals/ pre-certifications that require health plan approval.
- Applies MCG guidelines, Medical Group Guidelines and CMS coverage determinations to referral requests as appropriate.
- Ensures referrals are approved within network as medically appropriate.
- Reviews referrals not meeting medical group criteria with the Medical Directors as needed.
- Initiates the processing of denials in accordance with health plan and regulatory requirements under the direction of the Manager, Care Management and Medical Director.
- Interacts in a professional manner with providers, patients, physicians and staff by demonstrating respect not limited to communications via telephone, E-mail, My Chart or Staff Message.
- Act as a resource for the Clinical Services Department, physicians, providers, patients and work colleagues.
- Assist with submission of health plan reporting to ensure health plan compliance.
- Ability to utilize resources and problem solving skills to achieve resolution when addressing questions/issues from patients, providers, and staff.
- Maintain confidentiality in compliance with HIPPA
- Ability to identify and report problems that need to be escalated to the Utilization Management Supervisor/Manager
- Demonstrates a positive attitude and has the ability to adapt with change.
- Performs other responsibilities and duties as assigned
KNOWLEDGE SKILLS AND ABILITIES:
- Proficient with Medical Terminology
- Proficient in Microsoft Office
- Prior EPIC EHR experience a plus
- Data Entry sills of 30+ wpm required
- Ability to prioritize work responsibilities
- Associate Degree Preferred
- Medical Terminology, Coding Experience Desired
EXPERIENCE:
- 2+ years of experience in utilization management in the health plan or medical group environment
- Experience Applying MCG Guidelines (Formerly Milliman Care Guidelines)
- Capitated Referral Experience
- Medical Assistant or Health Plan Experience Preferred