Utility Billing Clerk

CLASSIFICATION DESCRIPTION

CLASSIFICATION TITLE: UTILITY BILLING CLERK

PURPOSE OF CLASSIFICATION
The purpose of this classification is to provide customer service, receive payments, process documentation, and
maintain records pertaining to utility accounts.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not
exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Processes a variety of documentation associated with departmental operations, per established procedures and within
designated timeframes.
Performs customer service functions in person, by telephone, or by mail: answers telephone calls and assists customers
at front counter; provides assistance and information related to services, accounts, bills, charges, procedures, forms,
problems or other issues; responds to routine questions, complaints, or requests for service; completes work orders to
initiate service requests; researches problems and initiates problem resolution; assists other County offices in locating
names/addresses.
Processes incoming mail: retrieves mail from drop box; drives to/from post office to collect daily mail; sorts, opens,
processes, and/or distributes incoming mail; removes checks/stubs from envelopes; records payments without stubs in
receipt ledger; tabulates stubs and receipt ledger list, and balances with total of checks; stamps checks for deposit; keys
in batches of payments; posts payments to proper account in computerized Utility Billing system; prints workstation
reports and detail reports.
Processes payments for utility services, connection fees, deposits, or other account charges through mail or in person:
verifies customer name and amount on payment stub with payment; records payments and issues receipts; posts
payments to proper account in computerized Utility Billing system; prints workstation reports and detail reports.
Reconciles daily cash drawers: removes cash drawer from vault; maintains designated running balance in cash drawer;
removes revenues from cash drawer and balances with receipts; prepares bank deposits and forwards revenues as
appropriate.
Processes activity on customer accounts and maintains current account records: processes new accounts, changes in
name/address, adjustments, credits, account transfers, payment arrangements, refunds, account closings, or other
account activities; enters appropriate account information into computer and prints reports; completes information
forms for new customers; reviews rates and provides rate sheets to new customers; assigns account numbers to new
accounts; discontinues service for customers moving out of County; writes adjustments to close/adjust accounts;
completes work order to start service, discontinue service, deliver carts, or to request other service as appropriate;
researches existing account numbers; determines pro-rated amounts to bill customers.
Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in
computer database; verifies accuracy of entered data and makes corrections.

L ee County, Georgia • Utility Billing Clerk 0925

Enters meter readings into computer from meter books: prints meter reading edit reports; proofreads meter readings.
Researches various information, problems, or discrepancies relating to accounts/records, and makes appropriate
corrections/adjustments: conducts research of customer accounts, department files, database records, electronic data
sources, Internet sites, hardcopy materials, or other sources as needed.
Prepares or completes various forms, reports, correspondence, receipt ledgers, cash transmittal reports, new customer
account forms, customer profiles, work orders, cart delivery/pickup sheets, or other documents.
Receives various forms, reports, correspondence, payments, bills, meter reading reports, workstation reports, policies,
procedures, maps, street listings, subdivision plats, directories, manuals, or other documentation; reviews, completes,
processes, forwards, or retains as appropriate.
Operates a motor vehicle, personal computer, general office equipment, two-way radio, mail opener, burster, two-way
radio, or other equipment as necessary to complete essential functions, to include the use of word processing,
spreadsheet, database, Utility Billing system, e-mail, Internet, or other computer programs; performs basic maintenance
of computer system and office equipment, such as backing up data or replacing paper, ink, or toner.
Maintains file system of departmental files/records: prepares files, organizes documentation, and files documents in
designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents.
Monitors inventory of office equipment, forms, and supplies: ensures availability of adequate materials to conduct
work activities; initiates orders for new/replacement materials.
Communicates with supervisor, County officials, employees, other departments, customers, the public, outside
agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or
resolve problems.
ADDITIONAL FUNCTIONS
Performs general/clerical tasks, which may include typing documents, making copies, sending/receiving faxes, or
processing incoming/outgoing mail.
Provides assistance to other employees or departments as needed.
Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; supplemented by one (1) year previous experience and/or training involving customer
service, cashiering, general office work, data entry, and personal computer operations; or any equivalent combination
of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must
possess and maintain a valid Georgia driver’s license.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to determine, calculate, tabulate, and/or summarize data. Includes performing
subsequent actions in relation to these computational operations.

L ee County, Georgia • Utility Billing Clerk 0925

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding
the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control
the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a variety of reference data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the
ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret
graphs.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions
furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify
methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving
evaluation of information against measurable or verifiable criteria.
ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may
involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks
may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some
tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental
conditions, such as traffic hazards or rude/irate customers.
Lee County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the
County will provide reasonable accommodations to qualified individuals with disabilities and encourages both
prospective and current employees to discuss potential accommodations with the employer.