Usability Researcher

RedCloud is seeking a Usability Researcher to support immediate client operations. RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. We have been recognized by Seattle Business Magazine and ranked #1 on their “Best Companies to Work for in Washington” for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.
Job Description:
A user research specialist designs and carries out qualitative studies to understand and quantify the user experience of our clients technology products. The specialist reports actionable findings and usability metrics that product teams use to improve the product.
Responsibilities include but are not limited to:

• Confidently demonstrates the ability to communicate with product team stakeholders, locally and remotely.
• Forecasts, and conducts user research studies, for the designated client partner.
• Establishes deadlines associated with participant recruitment, study planning analyses, reports, presentations, and works closely with designated client partners to ensure timely and polished delivery of research results.
• Effectively assesses when a work item needs to be directly owned by a User Researcher and works closely with designated client partner to delegate otherwise trainable tasks to another clients internal team member(s), based upon competency appropriateness, available staff bandwidth, and priority.

Required Knowledge, Skills, and Abilities:

• General knowledge of, and working experience with, qualitative human observational research.
• Must have participated in research projects that involved running usability studies/benchmarks; and, presenting results to critical audiences is a plus.
• Must be familiar with collecting usability metrics in a usability study including task success, Single Ease
• Must be able to work quickly and independently.
• Must have excellent interpersonal skills. The ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
• A BA/BS in Psychology (cognitive, experimental, or social), HCI/HFE, or experience in Human Factors, or User Research is required.
• An MA/MS or PhD in Psychology, HCI/HFE, HCDE, or related field is preferred.

Compensation range for position is $66,600 – 130,000 DOE.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers.html
About Us:
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.
Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.
Visit http://www.redcloudconsulting.com/ for more info.
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