Usability Researcher 3

Title: Usability Researcher

Location: Redmond, WA (Remote)

Duration: 6 Months

Summary:

This role is for a Usability Researcher who will support evaluative design usability testing pre/post launch for the Viva Insights product which is part of the Viva Employee Experience suite of products. The team also undertakes foundational/generative research and skills in this area would also be a plus. This position will work directly with the UX Design Researcher focused on the Viva Insights product area. The position is located within the Viva Studios Design Studio team, which is part of the Experiences & Devices Engineering Organization.

Job Responsibilities:

• Conduct B2B UX research on one or all of the following types of audiences - individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, and HR / Data analysts.
• Work directly with Design and Product Management partners on key priority design projects from early-stage foundational user research to iterative design evaluations.
• Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
• Devise and evaluate methods and procedures for collecting data, such as moderated and unmoderated interviews, group discussions, and surveys.
• Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders
• Work priorities aligned directly to needs of design team first with guidance from Viva Insights UXR and Principal UXR Manager, in partnership with the Viva Insights Design team.

Ideal Education/Experience:

• 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
• An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience
• Qualitative early stage foundational research experience to understand and build out user role needs, jobs to be done, and challenges.
• Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing)
• Business To Business research experience is a key requirement in this role
• You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
• Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
• Experience working in a fast-paced technology environment that requires independent time management, task prioritization, and flexibility
• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Verbal and written communication skills and good interpersonal partnering skills.
• Experience building strong collaborative relationships with peers and stakeholders

** Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. **

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