Urgent Care - Patient Registrar

Area of Responsibilities

• Assists in compiling the medical records which includes scanning documents in Wound Expert and Meditech. Assembles the patient file folder and assists in check folders for accuracy when patient volume is low.
• Collects monies due whenever necessary. This includes past due balances and copays or amounts due at time of service.
• Performs admission and registration of all patients in an appropriate manner. Accuracy in registration process is required. Involves extensive contact with a variety of people, including patients, family members, doctors, staff nurse, ancillary department personnel and external clients. Verify correct payer information, eligibility and treatment authorization as required.
• Pleasant, professional demeanor when dealing with the public, even irate or abusive individuals.
• Post charges and payments while ensuring that daily close process is followed and documented appropriately. Performs daily reporting.
• Assist in other administrative duties as needed.
• Communicates pertinent issues and areas of concern to Clinical Manager, or Director.
• Complies with standards set forth by TJC and other regulatory agencies.
• Demonstrates competency in patient care according to the age of the patient and population served.
• Demonstrates knowledge of growth and development.
• Demonstrates the ability to obtain and interpret information in terms of patient?s needs.
• Demonstrates the understanding of the range of treatment needed by patients (age and diagnosis).
• Develops and displays a friendly, professional, and efficient relationship with patients, visitors, physicians and their staff members and other hospital personnel.
• Enter patient work status information into database.
• Failure to execute duties in an accurate manner leads to confusion and wasted time on researching discrepancies. Probably errors may be serious and involve losses such as improper costs, waste of material, client servicing issues, delay in processing work. Most of work not subject to direct verification or check. Regularly works with some confidential data such as accounts, patients? medical records, which if disclosed, might have adverse internal and external effect.
• Follows clinic procedure regarding nurse call and emergency medical procedures.
• Follows the clinic policy regarding the handling of cash receipts. Performs daily counts of cash on hand.
• Handling of incoming client calls both professionally and efficiently. Follows daily procedure for clinic open and close with the forwarding of phone.
• Makes timely and accurate notations in Meditech regarding collection issues.
• Open and close facility per policy.
• Process and post credit card payments.
• Processes referral records.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Education
High School Diploma or GED
Experience
No prior work experience required
Licenses & Certifications

• NONE REQUIRED

Supervision

• N/A
• N A

Qualifications

• Ability to comprehend and apply a large variety of operating procedures.
• Ability to make independent judgements, displaying emotional maturity and using sound judgement.
• Ability to organize and prioritize for maximum time utilization and smooth patient flow.
• Ability to read, write legibly with spelling accuracy.
• Ability to work effectively in high stress situations.
• Capable of operating effectively in high volume conditions.
• Capable of using computer equipment.
• Minimum of 6 months to 1 year of previous clerical experience and/or use of computer equipment and other business office equipment is preferred
• Must be able to type with accuracy

Definitions

• Under the supervision of the Clinical Manager of Tanner Advanced Wound Care, this person greets incoming patients, registers patients into the system, collects money, and performs other clerical duties.

Contact With Others
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students
Mental Demands
Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides
Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.
Working Conditions
Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects For Immunizations

• Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)

Physical Aspects
Continually (at least once per day)

• Hearing
• Visual
• Speaking

Frequently (at least 3 times a week)

• Typing
• Walking

Occasionally (at least once a month)

• Bending
• Reaching ? above shoulder
• Reaching ? below shoulder
• Standing
• Lifting up To 25 lbs.
• Lifting 25 To 60 lbs.
• Handling ? seizing, holding, grasping
• Carrying
• Kneeling
• Squatting
• Pushing/Pulling ? up To 25 lbs.
• Pushing/Pulling ? 25 To 60 lbs.