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Form of workJob Description
A UPS Store in the heart of Los Altos, 650 Fremont Ave, Suite B, Los Altos, CA 94024, is seeking dedicated individuals to join our exceptional team as STORE managers or Staff Members.
All applicants must pass a criminal background check. Notary Certificate /Fingerprint License Preferred Duties include but are not limited to • Providing world-class customer service for every client.
• Taking ownership and independently resolving customer satisfaction issues • Providing consultative service that incorporates upselling and cross-selling to maximize revenue and encourage return visits
• Actively selling and mastering the production of print service products
• Packing & shipping certification
• Printing, laminating & binding
• Fax & scanning • Providing fingerprint rolling service - ink and Live-Scan - during all business hours
• Providing Notary Public service during all business hours
• Becoming a retail expert in all product and service offerings by actively engaging in ongoing training
• Arriving early for every shift and being prepared to help customers immediately upon clocking in for the shift - if you have trouble with punctuality for any reason, please do not apply. • Working closely with co-workers and managers to ensure quality customer experience while maximizing revenues for business • Keeping store image pristine for corporate compliance
• Continually cleaning and preparing store for the next round of business. Motivated, engaged, and positive people are encouraged to apply - a fast-paced, fun & rewarding opportunity awaits you
. Applicants must be able to stand for 3.75 hours at a time and lift at least 50 pounds repeatedly throughout the day without assistance.
*Spanish speaking a bonus* Experience:
• Notary Certificate /Fingerprint License Preferred RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership • Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour
Shift: • 8-hour shift Weekly day range: • Monday to Friday
• Weekends as needed
Education: • High school or equivalent (Preferred) Experience:
• Customer Service: 1 year (Preferred) Work Location: In person
