Unit Product Quality & Safety Specialist

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

As a Product Quality & Safety Specialist, driving growth and increasing customer satisfaction, you will: Enhance customer satisfaction and Product Quality & Safety experience across all channels throughout the customer journey. Lead Product Quality, safety, and compliance activities, serving as the main contact for related inquiries from the customer meeting point. Drive awareness and education on Product Quality, safety, and compliance, integrating them into unit priorities and business plans. Establish efficient processes for sales stopping, recalling, containing, and reporting deviations, fulfilling reporting obligations. Set and monitor goals for Product Quality, safety, and compliance KPIs, taking actions to improve identified deviations on behalf of the department and unit. Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.

2 years of related experience. Knowledge of store operations. Understanding of how Product Quality, safety and compliance issues affect the IKEA Brand. PC / computer literacy (knowledge of MS Office with strong focus on Excel) Requirements Travel is required for this role. Less than 5% (1 day per month on average) Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying rarely (1-25lbs)

JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes HOURS – 38-40hrs/week The pay range for this role is $21.07 to $30.03. At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! •     Generous paid time off, holiday and sick time •     WiselyPay – get earned wages up to two days early •     Paid parental leave (up to 16 weeks) •     KinderCare tuition discount •     Retirement and bonus plans •     Co-worker discount, meal deal, and referral bonus •     Pet insurance program •     Education assistance and learning programs •     Safety shoe reimbursement •     24/7 telehealth visits •     Dental and vision plans •     Medical and Rx plans (must work min. 20 hrs/wk) •     A fun and inclusive work environment