Address
Form of workWhy we will love you
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
As a Product Quality & Safety Specialist, driving growth and increasing customer satisfaction, you will: Enhance customer satisfaction and Product Quality & Safety experience across all channels throughout the customer journey. Lead Product Quality, safety, and compliance activities, serving as the main contact for related inquiries from the customer meeting point. Drive awareness and education on Product Quality, safety, and compliance, integrating them into unit priorities and business plans. Establish efficient processes for sales stopping, recalling, containing, and reporting deviations, fulfilling reporting obligations. Set and monitor goals for Product Quality, safety, and compliance KPIs, taking actions to improve identified deviations on behalf of the department and unit. Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Together as a Team
In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.
QUALIFICATIONS
2 years of related experience. Knowledge of store operations. Understanding of how Product Quality, safety and compliance issues affect the IKEA Brand. PC / computer literacy (knowledge of MS Office with strong focus on Excel) Requirements Travel is required for this role. Less than 5% (1 day per month on average) Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying rarely (1-25lbs)
Apply now!
JOB TYPE: Permanent, Full Time BENEFITS ELIGIBLE: Yes HOURS: 38-40 hours/week. Retail environment, must have availability Monday through Sunday The hourly pay range for this role is $21.07 - $30.03 We offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.
