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Form of workMake your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs.
The J.P. Morgan Payments & Commerce team is responsible for product strategy, development and commercialization of payment and collection services. These services are delivered to Financial Institution, Non-Bank Financial Institution, Corporate and Commercial Bank clients globally. The payments marketplace continues to undergo tremendous change bringing opportunity for new products, services, and better client experience. A successful candidate in this position will have a progression of job functions over a multi-year horizon, with demonstrated understanding of identity, verification, and fraud topics that impact the payments space. As a member of the team, the Associate plays an integral part to help gain, manage, and maintain sales opportunities and drive growth.
As a Senior Product Solutions Associate in JPM Payments' Trust and Safety Product Sales Specialist team, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.
Job responsibilities
- Supports the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product.
- Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients
- Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
- Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions
- Identify Product Sales opportunities, coordinate RFP responses and ensure services issues are addressed and pricing is communicated and set up timely and accurately
- Actively support client calling and marketing efforts, capture and record call notes, track discussion threads with clients, organize and report metrics, and help with achieving related commercialization goals throughout the sales cycle to manage pipeline
- Support the team to define and execute sales strategies which advance Trust & Safety solutions; Develop and understand competitors' products and positioning within the clients and the market
- Assist with client call preparation by creating materials, pitch books, account plans, and conducting customer research
- Coordinate with across lines of business and functions to support the sales and solutions efforts and design innovative client focused products to enhance adoption
- Leverage data and manage operating metrics to improve sales, products and services
- Ability to learn new services, collaborating to win new business, and developing leadership skills in sales & commercialization disciplines
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
- Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports
- Demonstrated prior experience working in a highly matrixed and complex organization
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Prior product or sales experience in the banking / payments industry, fraud prevention and/or the ID & V space is helpful; well versed in technology, data, AI & ML subjects.
- Experience in leading initiatives to solve business challenges such as those with a top management consulting firm or in other generalist problem solving environments across financial services sectors
- Excellent track record of success for supporting the design and execution of strategies in large, high performance organizations
- Demonstrated experience engaging with high caliber sales and partnership teams with a bias for action, an ability to achieve challenging goals and a drive to innovate
- An outstanding ability to analyze and solve problems along with the confidence to advance innovative and differentiated solutions
- Exceptional presentation, communication, analytical and quantitative skills; Ability to handle multiple work streams and manage stakeholder expectations
- Bachelor's Degree required
Preferred qualifications, capabilities, and skills
- Strong drive/ambition to develop into an individual contributor Product Salesperson
- Demonstrates the ability to understand JPM Payments and Trust and Safety products, pricing philosophy, and billing process and procedures
- Superior verbal and written communication skills with the ability to mobilize internal networks and resources
- Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
- The successful candidate will have a deep understanding of client needs, a passion for solving client pain points and a laser sharp focus on execution; You are a detailed orientated doer with grit, drive and strong work ethic; The ability to listen, learn, communicate, and establish strong relationships is essential for success
- Graduate degree preferred, but not required
- Ability for work related travel (if/as needed)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
