Unified Communications Engineer

About us

Verge Network Solutions is a leading provider of VoIP and Unified Communication's services. We engineer, design, install and maintain solutions for multi-site businesses that desire and need the level of experience and knowledge provided exclusively by our team. We represent leading world-class manufactures providing the latest state-of-the-art products and applications. Only Verge delivers an unparalleled level of written customer commitments, we call our “Commitment to Excellence”.

Job Description

We are seeking a talented and experienced Unified Communications Leader to join our team. This role is perfect for someone who is passionate about telecommunications and thrives in a collaborative, fast-paced environment. This position will be responsible for the day-to-day installation, service, programming, testing, and troubleshooting of UC systems which include’ s Mitel Premise Based systems along with our own hosted cloud solutions. Effectively handle multiple projects at a time while assisting others on the team with more complex projects and problems.

Scope of Responsibility

Install and program UC platforms which may include some or all the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Unified Messaging; Email; Soft Faxing, etc.

• Implement new projects / system installations at customer locations.
• Employ appropriate troubleshooting techniques for UC and PBX products.
• Develop other technicians to better support and provide exemplary customer service to our customers.
• Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Receive, plan, and prioritize jobs/work orders daily.
• Coordinate with other Team Members for the purpose of completing projects/work orders efficiently.
• Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials used, etc.
• Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions or taking appropriate action.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns or outages.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Work with the team to identify areas of improvement to increase productivity.
• Perform other duties as assigned by management.

Required Skills and Experience

7 + years’ experience working on UC / VoIP platforms. Previous experience working with Mitel platforms (MiCollab, MiVoice Business, MiContact Center, MiVoice Border Gateway) is a big plus.

• Working knowledge of VoIP networking and technical proficiency in LAN/WAN architectures.
• Must be willing to delegate, develop and support others in a way that will increase the knowledge and skills of all on the team.
• Ability to work with tools, wiring, cables, and technology parts.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Strong attention to detail, organizational and project management skills.
• Ability to analyze, test and resolve complex technology issues.
• Must be able to travel onsite to customer locations to implement new projects or troubleshoot reported issues.

Job Type: Full-time

Pay: $70,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Computer networking: 3 years (Preferred)
• Unified Communications: 5 years (Required)

Ability to Relocate:

• Houston, TX 77055: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person