Underwriting Operations Services Specialist

Company:
Victor
Description:
Victor is seeking candidates for our Underwriting Operations Services Specialist position based in Bethesda, Maryland.
What can you expect?

• The role will be responsible for analyzing and documenting varies insurance operational processes. In addition, the role will be expected to gain subject matter expertise on a certain key processes across various UW programs.
• The ideal candidate should have strong analytical skills, attention to detail and excellent communication and interpersonal skills.
• You will acquire first-hand experience of the inner workings of a Managing General Agency (MGA) and gain specific understanding on P&C Specialty insurance products.
• You can expect to make a direct impact on business results by utilizing your analytical and collaborative skills to enable effective and efficient business processes.
• Your career will be supported with a hands-on training and development plan that encourages you to own your career and better yourself by discovering your motivations and unlocking your passions.

We will count on you:

• Analyze, understand and document operational processes and procedures in support of insurance policies, applications, endorsements, and other related documents.
• Serves as day-to-day resource for procedural or process questions.
• Provide excellent customer service and respond to inquiries in a timely and professional manner.
• Effectively collaborate across functional areas to meet team objectives.
• Participate in the development and implementation of policies and procedures to improve efficiency and effectiveness of insurance operations. Train more junior team members on standards and exception handling.
• Perform user acceptance testing, troubleshooting and analysis for system related developments submitted by IT team members and translate those into actionable items.
• Progressively increase your understanding around Victor's insurance products - coverage, rating, underwriting, performance, production, and target distribution
• Work cross-functionally across multiple Victor teams, such as, Underwriting, Accounting, off-shore operations, technology, and other business units to develop process improvements and product enhancements.
• Handle other operational tasks as assigned.
• May complete special projects as necessary.

What you need to have:

• Bachelor's degree
• Prior experience (3+ years) in operations role with an emphasis in defining processes and procedures, analyzing processes for efficiencies and working directly with an offshore team.
• Ability to navigate multiple system applications.
• Hands on experience in documenting processes (process mapping)
• Proficient in Microsoft Office Suite and other relevant software
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize and work in a fast -paced environment.
• Analytical and Critical thinking skills.

What makes you stand out:

• 3+ years of insurance industry experience
• Experience in redesigning processes, working on system changes in support of process changes, technical writing
• Superior communication skills

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Victor Insurance Holdings is the world's largest managing general underwriter with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $2.5 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 25,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company provides a wide range of insurance coverage - from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor Insurance is committed to building on 60-plus years of experience to develop products that address risk in new and evolving areas. For more information, visit www.victorinsurance.com.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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