Transportation Operations Specialist

Summary
As a Transportation Operations Specialist, you will assist in the management and operational issues and serve as a source for the full range of Fleet Management services and support for assigned customer and supplier accounts..
Location of position: FAS Fleet Management Zone 4, Vancouver, WA
This office manages the full spectrum of fleet vehicles administered by GSA.
We are currently filling two vacancies, but additional vacancies may be filled as needed.
This job is open to

• Individuals with disabilities
• Federal employees - Competitive service
  Current or former competitive service federal employees.
• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Land & base management
  Certain current or former term or temporary federal employees of a land or base management agency.
• Military spouses
• Family of overseas employees
  Family members of a federal employee or uniformed service member who is or was, working overseas.
• Peace Corps & AmeriCorps Vista
• Special authorities
  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
• Veterans

Clarification from the agency
Your application will be considered if you are a:
Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible.
Videos
Duties

• Assists higher graded specialists in assuring the delivery and adequacy of Fleet services and ensuring program efficiency and cost effectiveness. Resolves routine customer problems and implements solutions. Receives vehicle requirements and identifies resources to meet customer needs.
• Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources.
• Provides maintenance and repair services, including body and mechanical repair, glass replacement, towing and emergency roadside services.
• Assists in evaluating operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and identifies issues with regulatory, legislative and internal policy requirements and guidance.

Requirements
Conditions of Employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee.We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
• Have a valid driver's license.

Qualifications
For each job on your resume, provide:

• the exact dates you heldeach job (from month/year to month/year)
• number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-9 salary range starts at $64504.00 per year.The GS-11 salary range starts at $78044.00 per year.If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify at the GS-9, you must possess one of the following:
SPECIALIZED EXPERIENCE: One year of specialized experience equivalent to the GS-7 level in the federal service.Specialized experience is experience performing routine assignments pertaining to a fleet of government-owned or commercial motor vehicles. This experience must have included:

• inputting and/or maintaining data on fleet vehicles in an automated system;
• answering routine inquiries and providing assistance to fleet customers/clients;
• assisting with identifying customers' vehicle requirements;
• researching and and/or analyzing fleet operations reports.

OR
EDUCATION: Have a master's degree or equivalent graduate degree or have completed two full years of progressively higher level graduate education leading to such a degree. To qualify for GS-2150 positions on the basis of graduate education, graduate education in one of the following fields is required: accounting, business administration, business, or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, or other fields related to the position
OR
A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.
To qualify for the GS-11 you must possess one of the following:
SPECIALIZED EXPERIENCE: One year of specialized experience equivalent to the GS-9 level in the federal service. Specialized experience is experience assisting in managing, purchasing, operating, and/or maintaining a fleet of government-owned or commercial motor vehicles. This experience must have included:

• maintaining data on fleet vehicles in an automated system;
• answering inquiries from and providing assistance to fleet customers/clients;
• identifying customers' vehicle requirements; and
• researching and/or analyzing fleet operations

OR
EDUCATION: Have a Ph.D. or equivalent doctoral degree or have successfully completed 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.Your major study must be in one of the following areas: accounting, business administration, commerce, economics, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position.
OR
A combination of graduate level education and appropriate experience that together meet the qualification requirements of this position.
Education
Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Additional information
Bargaining Unit Status:
- This position is eligible for the bargaining unit
If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.
Relocation-related expenses are not approved and will be your responsibility.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

• Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
• Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

• Reflected in our policies, procedures and work environment;
• Recognized by our employees, customers and stakeholders; and
• Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  You will have access to many benefits including:
  
  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities.Your responses to these questions must be supported by your resume or your score may be lowered.

• Knowledge of Fleet Management policies, principles, procedures and practices.
• Ability to utilize automated data processing systems in the operation and analysis of Fleet Management processes.
• Knowledge of procurement practices and procedures governing simplified acquisition of supplies and services.
• Knowledge of standard and special purpose vehicles and equipment, to include descriptive nomenclature, capabilities, and operating characteristics.
• Knowledge of analytic and evaluative methods and techniques to evaluate, measure, and analyze the effectiveness and efficiency of fleet practices and procedures.
• Ability to identify solutions and make recommendations to improve program effectiveness and/or organizational productivity.
• Ability to develop and maintain working relationships with automotive repair vendors, industry suppliers, customer agencies, and other Fleet Management Center and agency staff.
• Knowledge of contracts with fleet vendors in order to recognize vendor performance issues and comply with contract terms and acquisition guidelines.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.If selected, you may be required to provide supporting documentation.
If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan(ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
You may preview questions for this vacancy.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  You will have access to many benefits including:
  
  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
  Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
  Note:If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1...