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SalaryJOB SUMMARY: A non-exempt position responsible for performing ultrasounds and related clerical/computer functions within the office.
QUALIFICATIONS:
JOB SPECIFIC CORE COMPETENCIES:
- Knowledgeable of ultrasound equipment and pre-exam screening requirements.
- Shows caring, compassionate, and approachable customer service.
- Recognizes that customer’s time is valuable ad provides them with prompt service.
PREREQUISITE SKILLS:
- Possess knowledge of U/S equipment and pre-exam screening requirement.
- Computer literate and ability to understand PACS, CR, Meditech and RIS System.
- Demonstrated organization and time management skills.
- Possess knowledge of cross section anatomy.
- Knowledge of cross section anatomy.
- Ability to critique processed radiographs (or images on monitor) against measureable criteria as established by Radiology Department Standard Operating Procedures.
- Does not require direct supervision for technical detail, capable of independent judgment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.
- Ability to perform essential job functions with or without reasonable accommodation.
- Excellent human relation skills.
- Exhibit positive interaction with all patients, visitors, co-workers, and physicians.
- Ability to deal with the stress of customer relations in a positive/assuring manner.
- Must possess the qualities of integrity and good judgement.
- Must have the ability to project compassion and excellence to patients and staff.
- Must be able to communicate technical information clearly; by direct conversation, in writing, and by phone.
- Must maintain qualities agreed to in Patients First Commitment (Attitude/Demeanor, Respect, Teamwork, Accountability/Initiative, Communication and Dedication to Excellence).
Competencies:
Attitude/Customer Competencies
- Caring, compassionate, and approachable in all customer contacts
- Privacy – respects customers’ right to privacy and modesty
- Confidentiality – maintains customers’ confidentiality
- Telephone etiquette – speaks so that customers hear a smile
- Appearance – takes personal ownership in appearance and that of work environment
- Initiative – takes necessary steps to fix problems immediately
- Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
- Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
- Customer information/education – provides customers with the best information needed to make informed choices
Relationship Competencies/Work Group Competencies
- Demonstrates advocacy, respect and truth telling
- Demonstrates accountability for own actions
- Demonstrates ability to respectfully address interpersonal conflicts
- Takes initiative to help others
- Demonstrates a learning attitude toward solving problems
- Demonstrates openness to change and new learning
- Reports to work on time and has regular attendance
- Adheres to practice defined dress code
- Attends Staff meetings
Ethical Decision-Making
- Respects the needs, expectations and rights of all individuals
- Advocates the rights of all to a safe environment
- Uses sensitivity to cultural diversity to guide decision-making
Performance Improvement
- Identifies work processes and strives to reduce cost and increase satisfaction
- Identifies customers and demonstrates understanding of customers’ expectations
- Actively works to increase satisfaction of all
- Monitors customers’ satisfaction
- Takes active role in department process improvement efforts; demonstrates understanding of outcomes
- Demonstrates an understanding of responsibilities
- Demonstrates diagnostic thinking/reasoning
- Utilizes feedback from peers, supervisor, customers to drive performance and behavior
