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Form of workJob Description
Xerox is an industry leader that's rapidly growing our Technical Services division with an immediate need for professional Copier/Printer Service Technicians to meet our customer's needs.
Primary Responsibilities:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge is essential in helping you learn our industry quickly.
- Must take responsibility for customer satisfaction. You may be the only person who is visible to the client and serve as the primary customer contact, and provides all maintenance, production, and supply inventories of assigned equipment. Your client interactions are very important.
- To this end, you must provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- As needed and requested, you must deliver customer training on assigned products to improve end user knowledge of equipment functionality.
Skills and Qualifications:
- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY. Our customers are counting on you. We are looking for candidate who believes a "10 minutes early is on time, and on time is late" We value dependable people who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
After the first 60 days in the job, Xerox expects:
- An understanding of our company and customer service culture
- A clear understanding of expectations in reference to call load, territory alignment and client satisfaction
- A thorough knowledge base of the equipment and inventory needs to support your territory/site.
- Ability to actively and correctly complete service calls independently.
