Uipath Support Engineer

                      This role will report to the Richardson, TX office location 3 days a week on a HYBRID schedule.

OVERVIEW:
Berry Appleman & Leiden is not your typical law firm when it comes to technology. We've built an in-house Products team from the ground up that is dedicated to building the best technology in our industry. Our Products Team supports our flagship SaaS product, Cobalt, which won the SIIA CODiE award for "Best Legal Solution" in 2020, was a 2020 Tech Titans Finalist for Corporate Innovation, and helped BAL obtain a spot on the 2023 Fast Company World’s Most Innovative Companies list!
The UiPath Support Engineer is tasked with supporting day-to-day operations of the automation CoE. The role will primarily support automations to ensure stability of deployed projects.

PRIMARY RESPONSIBILITIES:

• Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects
• Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s)
• Performs basic troubleshooting by reviewing process logs or error messages to resolve issue
• Determines root cause of incidents (configuration vs. defect)
• Performs small code changes or fixes to resolve issues
• Forwards higher complexity issues to relevant teams
• Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.
• Assists with production requests, like asset changes, credentials, schedule changes, etc.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, etc
• 1-2 years of experience with software development using UiPath
• Experience in .NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred
• Ability to break down business problems into logical tasks and think creatively
• Ability to perform code analysis to understand how code is implemented
• Good communication skills  
• Experience working both independently and with teams.
• Experience with automation technology preferred.
• Technical background