Tsc Student Analyst

Title:TSC Student Analyst
Employee Classification: Student Help Regular
Division Name: Finance and Planning
Department: Client Services

Job Summary

This position is part of the Technology Support Center (TSC) team which provides first level functional and technical support through phone, email, chat, web form, and in person contacts.
Support topics cover a broad range including, but not limited to, applications, university owned hardware, ISU functional processes, and personally owned devices. When escalation is necessary, analysts will accurately document the issue or request and escalate to the appropriate team. The supported user base includes Prospective Students, Enrolled Students, Faculty, Staff, Guests, and Annuitants of Illinois State University.

Pay Rate

$14.00/hour

Required Qualifications

• Must be available to work a minimum of 15 hours per week
• Must be able to work at minimum, two consecutive semesters
• Willing to work one weekend day
• Strong written and verbal communications skills
• Ability to collaborate effectively within a team
• Ability to quickly learn new skills
• Strong attention to detail
• Ability to manage multiple tasks
• Ability to provide great customer service
• Ability to create insightful and concise documentation

Preferred Qualifications

• Previous customer service experience, including retail or call center environment
• Previous Information Technology experience
• Strong research skills
• Strong organizational skills
• Willing to work 4 consecutive semesters or more
• Willing to work over the summer break
• Willing to work nights

Work Hours

7:30am - 10:00pm, Monday – Friday
10:00am – 6:30pm, Saturday - Sunday

Proposed Starting Date

As soon as May 2024

Required Applicant Documents

Resume & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior

Contact Information for Applicants

Traci Zagaroli
tdrigsb@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.