Address
Form of workPerforms multi-faceted, comprehensive support to TRIO Student Support Services program members in accordance with the student's individualized education plan based upon goals, academics, and assessed needs. Duties may be carried out through various methods including face-to-face, virtual, or hybrid modalities.
TRIO Student Support Services provides services to first-generation, low-income, and/or students with disabilities in accordance with TRIO SSS grant guidelines and other policies and procedures.
Working Hours:
The total number of weekly hours for this position are planned to be 14-16.
This position works for a total of 40 weeks per year (16 in the Fall semester + 16 in the Spring semester + 8 in the Summer semester)
Major Responsibilities:
• Audit classroom instruction or review course materials as required to assist and tutor TRIO students
• Follow-up and monitor student success
• Mentor TRIO students on a regular basis
• Provide administrative support to other TRIO staff
• Aid students in adapting to challenges unique to extensive online education
• Develop and present life and study skills seminar workshops to TRIO students and selected guests
• Assist students with navigating MyIvy - course registration, financial aid, transcript, etc.
• Assist students with the college's Learning Management System (LMS), which is currently Canvas-based
• Help familiarize TRIO students with the program's online tools and systems: IvyLife, IvyLearn, MyIvy, Ivy+, etc.
• Assist students with financial and economic literacy
• Provide program assessments and review results with TRIO students
• Assist students in understanding the results of career assessments and how that relates to student credential choice - maintain ongoing personal contact and coordination with Career Coaching & Employer Connections (CCEC)
• Provide enrollment support by contacting non-registered students each semester
• Provide "no contact" support by contacting students who have not been in touch
• Assist students with the completion of the FAFSA and scholarship requests
• Provide consistent intrusive tutoring for students identified in TRIO "early warning" system
• Provide consistent intrusive tutoring for students in a warning/monitoring or probationary/reinstatement status with Standards of Academic Progress (SAP) or Academic Standing policies
• Assist students researching their transfer options
• Provide the program's other staff with insight into student issues
• Assist with education plan development under the supervision of the TRIO Coordinator
Other Responsibilities:
Other duties logically associated with the position may be assigned
Minimum Qualifications:
• Associate degree preferred; One year of college coursework completed, with GPA of 3.0 or higher
• High level of knowledge in subject matter being tutored
• Previous mentoring or coaching experience preferred
• Experience with Zoom, Microsoft Teams, or other virtual meeting software preferred
• Excellent oral and written communications skills
• Experience with Microsoft Office applications
• Ability and willingness to multi-task, especially in the realm of operating within both virtual and in-person modalities simultaneously
• Exceptional customer service skills
• Professional appearance and demeanor
• Ability to maintain confidentiality and discretion in accordance with FERPA guidelines
• Ability to work in a team-oriented environment
• Ability to consistently meet deadlines
• Ability to follow detailed oral and written instructions
• Ability to work independently
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
