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Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
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GENERAL SUMMARY
As an Officer the incumbent manages high profile clients and complex implementation requests.
Working under general supervision the team member will receive, track, and monitor the set-up request process from inception through completion. This role will be responsible for establishing, expanding, and managing our most important external relationships. Responsible for ensuring the delivery of superior client service and quality implementation experience. Will provide phone and email support for various Treasury Management products and services including but not limited to Business Online Banking, Account Reconciliation, Positive Pay, ACH, Tax Payments, Wire Transfers, Cash Vault, Lockbox, and Remote Deposit Capture. As an Officer the incumbent will support annual audits both internal and external. As an Officer the incumbent will be responsible for managing daily validation of assigned reports.
DIRECT REPORTS
Incumbent has no direct reports but will provide support to the team as SME and may coordinate internal department projects and activities which include cleanup projects. The incumbent may direct specific Treasury Management Implementation and Support team members in these efforts.
ESSENTIAL RESPONSIBILITIES
- Client onboarding and implementation - responsible for driving implementation with clients and partners, which includes reviewing documentation for completeness and rectifying any discrepancies within the paperwork or document deficiencies by working with the TMS Officer, client or branch partner.
- Serve as the initial point of contact for client support issues, acting as a triage, escalation, and issue owner for clients during implementation/onboarding process from inception to completion.
- Participate in client calls and provide support for special/complex client implementations.
- Establish post sales implementation timelines with clients.
- Assist with client implementations and training as needed.
- Escalate implementation delays and missed SLA as appropriate.
- Act as a client advocate by identifying and reporting enhancement opportunities to internal stakeholder teams.
- Assist Supervisors in providing guidance and direction to staff including training and development.
- Serve as a Subject Matter Expert ("SME") for various Treasury Management Products and Services.
- Ensure processes meet regulatory and risk management requirements.
- Maintain logs, volume activity charts, records and provide management with (daily, weekly, and monthly) requested statistical data.
- Serve as backup for department supervisor when they are out of office.
QUALIFICATIONS
- Education: High school graduate. Some college preferred, but not mandatory.
- Experience: 3 - 5 years of banking experience with an emphasis on implementing and onboarding clients on Treasury Management products and services.
- Skills/Ability: Knowledge of banking regulations and Treasury Management products. Ability to work under pressure. Excellent client service skills are a must. Ability to communicate effectively and tactfully with all levels of employees. Skillful in training
OTHER DETAILS
$31.25 - $40.87 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English
Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish
点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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